Olivia Williams
Confidential Client
Los Angeles,CA
11
years of professional experience
Highly dependable and resourceful Executive and Personal Assistant with a strong background supporting high-level principals and managing complex personal, family, and household responsibilities. Known for being exceptionally hardworking, using sound common sense, staying calm under pressure, and finding practical solutions when circumstances change. I take ownership, anticipate what needs to happen next, and follow through without needing to be asked twice. While experience can be measured on paper, my work ethic, judgment, discretion, and willingness to do whatever it takes to get the job done are what set me apart. I’m organized, personable, adaptable, and ready to step into a fast-paced environment, learn quickly, and make an immediate impact.
Work History
Executive/Personal Assistant
4 Years 2 Months- Manage and coordinate complex calendars for the principals, keeping appointments, commitments, and priorities organized.
- Coordinate meetings, calls, and other scheduled commitments, helping ensure schedules remain efficient and well balanced.
- Arrange domestic and international travel, including transportation, accommodations, itineraries, and adjustments when plans change.
- Handle expense documentation and submit reports in accordance with established procedures.
- Monitor inboxes, identify important messages, and assist with correspondence and follow-up as needed.
- Maintain awareness of important dates, deadlines, travel plans, and family commitments.
- Provide personal assistance with appointments, reservations, purchases, gifting, errands, and other requests.
- Liaise with trusted advisors, service providers, travel partners, and other outside contacts on behalf of the principals.
- Maintain discretion when handling personal, family, and other sensitive matters.
- Coordinate family schedules, including school commitments, activities, appointments, and reminders.
- Arrange transportation and other logistics related to children and family activities when required.
- Serve as a point of contact for tutors, coaches, nanny and extracurricular providers.
- Coordinate family travel and manage related reservations, schedules, and on-the-ground arrangements.
- Help organize dinners, celebrations, holidays, gatherings, and guest-related logistics.
- Create and maintain systems that improve organization, visibility, and accountability across personal responsibilities.
- Track projects, action items, appointments, and outstanding follow-ups to ensure commitments are completed.
- Organize and maintain important personal, household, and family records.
- Handle mail, packages, filing, documentation, and general administrative organization.
- Monitor ongoing responsibilities and proactively address items requiring attention.
- Work closely with the Business Manager to maintain visibility into schedules, movements, priorities, and changing plans.
- Collaborate with the principals to establish priorities, communicate updates, and resolve issues proactively.
- Take on additional administrative and personal projects as needed.
- Coordinate reservations, deliveries, vendors, and other lifestyle-related arrangements.
- Manage personal requests and last-minute needs with flexibility and professionalism.
- Coordinate household vendors and service providers when assistance is required.
- Support the organization and smooth operation of the principal’s residence.
- Prepare the home for arrivals, departures, guests, and other scheduled needs when required.
- Anticipate upcoming needs and take action early to reduce friction in the principals’ daily lives.
Spa Director
5 Years- Oversee the day-to-day operations of the spa, ensuring exceptional five-star guest service.
- Develop and maintain luxury service standards, operating procedures, and guest experience protocols.
- Lead, coach, and motivate spa therapists, estheticians, front-desk staff, and support teams.
- Interview, train, and develop spa employees.
- Create and manage staff schedules, ensuring appropriate coverage based on occupancy.
- Monitor and improve guest satisfaction, handling escalated guest concerns and service recovery.
- Manage the spa's financial performance, including revenue, expenses, payroll, and profitability.
- Monitor key performance indicators such as revenue per treatment hour, retail sales, utilization, memberships, and guest retention.
- Create and implement sales strategies for treatments, packages, memberships, and retail products.
- Oversee the spa's retail operation, including product selection, inventory, merchandising, and sales performance.
- Build relationships with luxury product houses, vendors, wellness partners, and service providers.
- Ensure treatment rooms, relaxation areas, locker rooms, and all guest-facing spaces meet five-star cleanliness and presentation standards.
- Maintain compliance with health, safety, sanitation, licensing, and regulatory requirements.
- Develop and execute spa promotions, seasonal offerings, packages, and special events.
- Analyze guest feedback, reviews, and operational data to identify opportunities for improvement.
- Ensure therapists and practitioners consistently deliver treatments according to established luxury service and treatment protocols.
- Oversee inventory levels and purchasing of professional supplies, amenities, linens, and retail merchandise.
- Control operating costs while maintaining the quality expected of a luxury property.
- Establish and maintain relationships with VIP guests, hotel guests, members, and high-value clientele.
- Stay current on luxury spa, wellness, beauty, and hospitality trends.
- Introduce new treatments, wellness experiences, technologies, and service concepts when appropriate.
- Conduct regular staff meetings, performance reviews, coaching sessions, and training programs.
- Develop employee incentive and recognition programs to support retention and performance.
- Manage unexpected operational issues, staffing challenges, guest complaints, and other escalated situations.
- Maintain a culture of professionalism, discretion, hospitality, wellness, and attention to detail..
- Continuously identify ways to increase revenue, guest loyalty, employee engagement, and overall spa performance
House Manager/Private Nanny
1 Year 10 Months- Managed daily household operations, ensuring seamless functionality and organization.
- Coordinated schedules for family members, optimizing time management and efficiency.
- Oversaw maintenance and repairs, collaborating with contractors to ensure timely execution.
- Developed and implemented household budgets, achieving cost-effective resource allocation.
- Resolved conflicts promptly, maintaining a harmonious living environment through effective communication.
- Anticipated needs of family members by staying informed about their preferences, schedules, and priorities.
- Developed and implemented new housekeeping practices to increase productivity and cohesiveness.
- Planned special events such as parties or family gatherings with attention to detail and organization.
- Oversaw budget to manage expenditures and control costs.
- Preserved household's privacy and confidentiality through diligent oversight of information management practices.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Maintained required records of work hours, budgets and payrolls.
- Coordinated with outside vendors to provide supplies and equipment for staff and family.
- Provided attentive care and supervision for children, ensuring safety and well-being.
- Developed engaging educational activities to promote cognitive and social development.
- Organized age-appropriate outings and playdates to enhance social interactions among peers.
- Communicated effectively with parents regarding children's progress and behavioral observations.
- Ensured children''s safety and comfort by consistently monitoring their environment and addressing potential hazards.
Education
No Degree - Public Relations
Esthetician License
Skills
Self Starter
Effective Communicator
Executive & Personal Support
Calendar & Schedule Management
Complex Travel Coordination
Event & Special Event Support
Project Coordination
Multitasking in Fast-Paced Environments
Problem Solving & Troubleshooting
Attention to Detail
Guest & Event Logistics
Administrative Organization
Cross-Functional Collaboration
Research & Information Gathering
Social Media and Pop Culture Awareness
Timeline
Executive/Personal Assistant
Confidential Client
08.2022 - CurrentRead More
Spa Director
Trilogy Day Spa
08.2017 - 08.2022Read More
House Manager/Private Nanny
Confidential Client
10.2015 - 08.2017Read More
Santa Monica College
No Degree from Public Relations
Read More
Paris Beauty College
Esthetician License
Read More