Alicia Craven
Summary
Resourceful professional with extensive experience in transportation security and child care. Recognized for strong interpersonal communication and multitasking abilities, fostering team collaboration to enhance safety and customer satisfaction.
Overview
11
11
years of professional experience
Work History
Transportation Security Officer
Department of Homeland Security/TSA
07.2022 - Current
- Provided customer service and assistance to travelers during security processes.
- Enforced regulations and protocols to ensure passenger safety and security.
- Reviewed IDs and other paperwork to verify personal information and to check for fraudulent documents.
- Utilized problem solving skills to deescalate difficult customer service encounters.
- Communicated effectively with team members while performing duties under pressure.
Licensed Child Care Provider
Self-employed
Waldorf
12.2015 - 07.2022
- Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
- Encouraged positive interactions between children by providing supervision at all times.
- Communicated effectively with parents about children's progress and needs.
- Managed administrative program tasks such as taking attendance, updating logs and tracking supplies.
- Organized student records and ensured compliance with confidentiality regulations.
- Performed basic bookkeeping tasks such as balancing accounts receivable and payable ledgers.
Education
Bachelor of Science - Early Childhood Development
Kaplan University
01-2015
Skills
- Security screening
- Regulatory compliance
- Problem solving
- Time management
- Multitasking capacity
- Team collaboration
- Interpersonal communication
- Integrity and honesty
Timeline
Transportation Security Officer
Department of Homeland Security/TSA
07.2022 - Current
Licensed Child Care Provider
Self-employed
12.2015 - 07.2022
Bachelor of Science - Early Childhood Development
Kaplan University