Alicia Credle
Manassas,VA
Summary
Tireless Restaurant Employee skilled at supplying customers with memorable dining experiences and unforgettable service. Talented provider of fast, friendly order reception and food delivery. Accurately fulfills all special requests and addresses individual customer needs to support optimal dining experiences.
Overview
2
2
years of professional experience
Work History
Restaurant Waitress
TGI Fridays
03.2023 - 06.2023
- Cultivated relationships with regular customers and provided personalized menu suggestions.
- Maintained cleanliness by bussing tables and resetting dining areas; performed sidework including restocking and organizing.
- Addressed food allergy concerns, explained menu items, and managed upset guest communications professionally.
- Utilized POS system for order placement, bill management, and payment processing; upsold high-profit items and ensured compliance with local alcohol laws.
Restaurant Hostess
Chili's Bar And Grill
01.2023 - 03.2023
- Managed seating and ensured efficient dining flow by monitoring restaurant activity and evaluating server loads.
- Supported dining staff by preparing and maintaining dining areas, assisting servers, and training new hostesses.
- Greeted customers warmly, answered inquiries about hours, seating, and menu; accommodated special seating requests.
- Checked in with servers, collected customer information for seating, and maintained cleanliness of seating area and restrooms.
Restaurant Hostess
TGI Fridays
08.2021 - 03.2022
- Managed reservations and to-go orders, provided accurate wait times, and answered customer inquiries about hours, seating, and menu.
- Prepared dining areas, organized tables, set table settings, and monitored restaurant activity for efficient dining flow.
- Supported servers, took drink orders, and assisted with seating preparations while checking server preparedness.
- Greeted and accommodated guests warmly, handled special seating requests, trained new hostesses, and maintained cleanliness of seating area and restrooms.
Education
Bachelor of Science - Hospitality Management
Virginia State University
Petersburg, VA05.2027
Skills
- Credit and Debt Card Processing
- Food Certification
- Billing and Payment Processing
- Micros Processing
- Guest Experience
- Dining Room Management
- Cash Handling Procedures
- To-Go Order Preparation
- Assigning Tables
- Specials Promotion and Upselling
Extracurriculars & Clubs
- Volleyball Player for 7 years, Softball Player for 3 years
- Key Club Member (High School)
- Black Student Union (High School)
- Society for Hospitality and Foodservice Management (SHFM) Member
- National Society of Minorities in Hospitality (NSMH) Member
- Professional Convention Management Association (PCMA) Member
References
References available upon request.
Timeline
Restaurant Waitress
TGI Fridays
03.2023 - 06.2023
Restaurant Hostess
Chili's Bar And Grill
01.2023 - 03.2023
Restaurant Hostess
TGI Fridays
08.2021 - 03.2022
Bachelor of Science - Hospitality Management
Virginia State University