Alicia Crumpton
Tacoma,WA
Summary
Dynamic professional with a proven track record at Catholic Community Services, specializing in case management and employer outreach. Excelled in building community collaborations and enhancing client self-sufficiency through innovative service planning. Achieved significant improvements in client service outcomes by leveraging strengths-based approaches and comprehensive record-keeping skills.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Employment Specialist
Work Source
- Identified suitable job opportunities by collaborating with local businesses.
- Conducted thorough assessments by evaluating client skills and employment barriers.
- Prepared regular reports to summarize client achievements and program effectiveness.
- Delivered workshops on resume writing and cover letter creation for job seekers.
- Assisted clients with completing job applications and submitting resumes to improve interview chances.
- Established strong relationships with local employers to match clients with suitable job opportunities.
- Enhanced client employability by conducting thorough assessments and identifying individual strengths and weaknesses.
Flagger
K& D Traffic Management
12.2023 - Current
- Ensured proper usage of signaling devices, including stop/slow paddles, flags, and radios for effective communication among team members.
- Used flagging tools such as stop and slow paddle and red flag.
- Assisted in setting up traffic control plans according to project specifications and local regulations, maintaining orderly work zones.
- Accustomed to nighttime flagging in high traffic areas.
- Managed work zones using large signs and hand signals to direct traffic.
- Displayed excellent decision-making skills under pressure while managing heavy vehicle traffic during unexpected events or incidents onsite.
Case Manager
Catholic Community Services
03.2019 - 05.2020
- Engaged with clients to identify barriers to access for necessary services.
- Coordinated referrals for clients to ensure timely access to services.
- Improved service outcomes with effective team collaboration.
- Coordinated team efforts to streamline case management processes.
- Developed crisis management plans for at-risk clients.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Community Outreach Specialist
Valley Cities Counseling and Consultation
01.2015 - 12.2017
- Enhanced community engagement by developing and implementing targeted outreach programs.
- Provided guidance and support to individuals seeking assistance with accessing available resources within the community.
- Developed comprehensive marketing plans to promote community events, resulting in increased attendance and participation.
- Improved overall program effectiveness by regularly analyzing data and adjusting strategies as needed.
- Collaborated with other professionals in creating educational materials related to health promotion, preventive care, and wellness initiatives.
- Maintained detailed records of all outreach activities including event planning documents, budget reports, evaluation summaries for continuous improvement.
- Work with homeless families to get them into counseling or housing resources.
Housing Case Manager
Quixote Village
07.2014 - 08.2015
- Built strong relationships with local landlords to increase available housing options for clients in need.
- Assisted clients in developing budgeting skills and financial planning strategies necessary for maintaining stable housing situations longterm.
- Established partnerships within the community to address various barriers faced by clients seeking stable housing opportunities, such as employment or mental health support services.
- Enhanced client self-sufficiency through the coordination of relevant community resources and services.
- Improved client housing stability by developing individualized case management plans and providing ongoing support.
- Monitored and tracked client progress through comprehensive case notes, utilizing data to inform program evaluation efforts and adapt services as needed.
- Empowered clients to make informed decisions related to their housing needs by conducting comprehensive assessments and providing tailored guidance.
Substance Abuse Counselor
Kalispell Tribal Health
04.2013 - 06.2014
- Maintained accurate documentation of client progress, facilitating informed decision-making within the treatment team.
- Developed relapse prevention strategies for clients transitioning out of treatment programs, empowering them to maintain long-term sobriety.
- Supported aftercare planning for continued recovery after treatment.
- Developed individual treatment goals based on history and diagnosis.
- Taught substance abuse classes to help clients understand consequences of drug and alcohol use.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
- Supported and assessed clients struggling with addiction or relationship issues and devised strategies based on client needs.
Education
Bachelor Of Social Work - Social Work
Eastern Washington University
Cheney, WA06.2014
Bachelor Of Science - Psychology
Eastern Washington University
Cheney, WA06.2014
Skills
- Job development
- Employer outreach
- Community collaboration
- Training coordination
- Individualized service planning
- Harm reduction
- Strengths based approach
- Knowledge of housing first model
- Client advocacy
- Disability services
- Record keeping
- Case management
- Records documentation
- Eligibility screening
- Motivational strategies
- Referral coordination
- Relationship building
- In-person and telephone interviewing
- Customer relationship management
Certification
Substance Abuse Professional Trainee
Timeline
Flagger
K& D Traffic Management
12.2023 - Current
Case Manager
Catholic Community Services
03.2019 - 05.2020
Community Outreach Specialist
Valley Cities Counseling and Consultation
01.2015 - 12.2017
Housing Case Manager
Quixote Village
07.2014 - 08.2015
Substance Abuse Counselor
Kalispell Tribal Health
04.2013 - 06.2014
Employment Specialist
Work Source
Bachelor Of Social Work - Social Work
Eastern Washington University
Bachelor Of Science - Psychology
Eastern Washington University