Alicia Cruz
Lake Worth,FL
Summary
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data entry, database management, and scheduling. A hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level position. Ready to help the team achieve company goals. Reliable Key Holder fosters customer satisfaction and increases positive feedback. Offers unparalleled commitment to service, sales, and reliability. Plans, delegates and follows up on expected tasks, assignments and activities to meet expectations and objectives.
Overview
4
4
years of professional experience
Work History
Sales Lead Keyholder
Bath and Body Work
Wellington, Florida
04.2023 - Current
- Contributed to the training of new sales associates by providing instruction on store policies, procedures, and operational standards.
- Executed both opening and closing responsibilities, specifically handling cash drawer reconciliation and preparing bank deposits.
- Assisted in training new sales associates on store policies, procedures, and operations standards.
- Compiled comprehensive monthly reports evaluating sales performance and collecting customer feedback to inform managerial decision-making.
Receptionist
Shotokan Karate Do Academy
Delray Beach, FL, FL
07.2020 - 12.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered central telephone system and directed calls accordingly.
- Handled cash transactions and maintained sales and payments records accurately.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Collected payments, processed transactions and updated relevant records.
Education
High School Diploma -
Quantum High School
06.2022
Skills
- PC Proficiency
- Customer and Client Relations
- Office Equipment Operation
- Sorting and Labeling
- Greeting and Seating Clients
- Database Administration
- Team Management
- Strong leadership
- Cash Handling Accuracy
- Bank Deposits
- Team training and development
- Sales proficiency
- Training and mentoring
- Customer Service
- Cash Handling
- Daily Reporting
Additional Information
I am a passionate artist. On my free time, I create a variety of fine art pieces using drawing, sketching techniques and paint for exhibition in social media and art festivals.
Timeline
Sales Lead Keyholder
Bath and Body Work
04.2023 - Current
Receptionist
Shotokan Karate Do Academy
07.2020 - 12.2022
High School Diploma -
Quantum High School