Alicia Cruz
Woodstock,IL
Summary
Driven Assistant Store Manager with a proven track record at Maurices, adept in staff supervision and training, significantly enhancing customer satisfaction and sales growth. Excelled in leveraging POS systems and pivot tables for informed decision-making, achieving consistent sales increases. Cultivated a positive team environment, fostering staff development and operational excellence.
Overview
5
5
years of professional experience
Work History
Assistant Store Manager
Maurices
07.2019 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Reported issues to higher management with great detail.
Skills
Pivot tables
Sales growth
Training
Staff supervision
New-Hire Training
Staff Scheduling
Goals and performance
Customer experience
POS systems operations
Languages
Spanish
Native or Bilingual
Timeline
Assistant Store Manager
Maurices
07.2019 - Current