Summary
Overview
Work History
Education
Skills
Timeline
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Alicia Curiel

Sandusky,OH

Summary

Dynamic and results-driven professional with extensive experience, excelling in employee training and customer service. Proven ability to enhance team performance through effective coaching and task delegation. Adept at cash handling and inventory management, consistently achieving high customer satisfaction and operational efficiency. People-oriented Shift Leader successful at executing new initiatives. Committed to creating workplace culture consistent with organization's mission and values. Continuously evaluates operations for safety concerns and implements strategies to reach targets. Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments. Strategic professional in business operations known for high productivity and efficiency in task completion. Specialize in process optimization, project management, and data analysis, ensuring streamlined workflows and enhanced operational efficacy. Excel in communication, problem-solving, and leadership, leveraging these soft skills to drive team success and achieve organizational goals.

Overview

11
11
years of professional experience

Work History

Shift Leader

Biggby Coffee
Sandusky, OH
11.2023 - Current
  • Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
  • Trained new employees on company policies, operational procedures, and customer service standards.
  • Educated customers about offerings, promotions and pricing to boost sales.
  • Resolved customer complaints promptly to maintain a high level of satisfaction.
  • Operated cash registers and balanced cash drawers to ensure accuracy in transactions.
  • Maintained an organized work environment by delegating tasks to staff as needed.
  • Upheld company standards and compliance requirements for operations.
  • Monitored and maintained equipment to ensure operational efficiency.
  • Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
  • Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
  • Handled escalated customer concerns and emergencies in absence of manager or supervisor.

Store Associate

Aldi
Sandusky, OH
05.2021 - 03.2023
  • Addressed customer questions and concerns regarding products and services.
  • Provided cash register operations and handled customer payments.
  • Conducted price checks and updated pricing information as needed.
  • Organized promotional displays throughout the store in accordance with corporate guidelines.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Operated scanning equipment for price checks and stock replenishment.
  • Answered store and merchandise questions and led customers to wanted items.
  • Stocked shelves with merchandise and maintained inventory levels.
  • Performed daily opening and closing procedures for store operation.
  • Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Wrapped and bagged purchases to help customers load merchandise into vehicles.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Manager

Marcos's Pizza
Sandusky, OH
08.2014 - 04.2021
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Led a team of XX employees, ensuring high productivity and excellent customer service.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Managed inventory levels to meet demand without overstocking, reducing waste.

Education

High School Diploma -

Oak Harbor High School
Oak Harbor, OH
06-2003

Skills

  • Employee training
  • Cash handling
  • Inventory management
  • Customer service
  • Sales promotions
  • Equipment maintenance
  • Team building
  • Time management
  • Task delegation
  • Staff supervision
  • Adaptability and flexibility
  • Teamwork
  • POS system operation
  • Experience in leadership
  • Multitasking capacity
  • Reliability

Timeline

Shift Leader

Biggby Coffee
11.2023 - Current

Store Associate

Aldi
05.2021 - 03.2023

Manager

Marcos's Pizza
08.2014 - 04.2021

High School Diploma -

Oak Harbor High School

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Alicia Curiel