Summary
Overview
Work History
Education
Skills
Timeline
Generic

Opal Simons

Fife Lake

Summary

Dynamic professional with strong interpersonal skills and a commitment to fostering a positive atmosphere, eager to learn and thrive in a fast-paced environment. Possesses a solid foundation in customer service, complemented by the ability to quickly master new skills and adapt to changing situations. Prepared to leverage and enhance exceptional communication and organizational abilities in a Contact Center Representative role, contributing effectively to customer satisfaction.

Overview

3
3
years of professional experience

Work History

Shift Lead

BIGGBY COFFEE
09.2022 - Current
  • Maintained high-quality customer service.
  • Handled cash, credit, debit, and gift card payments.
  • Developed rapport with regular customers.

Education

High School -

Forest Area Middle School And High School
Fife Lake, MI
06-2022

Skills

  • Conflict resolution and customer complaint handling
  • Real-time issue identification and resolution
  • Multitasking in a fast-paced environment
  • Customer service focus
  • Positive attitude
  • Problem-solving
  • Customer support

Timeline

Shift Lead

BIGGBY COFFEE
09.2022 - Current

High School -

Forest Area Middle School And High School