Alicia Dabney
Lakewood
Summary
Dynamic professional with a proven track record at GEICO, excelling in claims processing and settlement negotiation. Highly motivated to enhance customer service and satisfaction, leveraging strong communication skills to resolve complex issues. Recognized for implementing effective strategies that significantly improved customer experiences and team performance.
Overview
10
10
years of professional experience
Work History
Claims Adjuster
GEICO
09.2020 - Current
- Delivered exceptional customer service to policyholders and claimants by communicating important information and patiently listening to issues.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Directed claims negotiations in attorney represented claims and with unrepresented claimants in states throughout the West.
Assistant Store Manager
Pandora
07.2019 - 09.2020
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Trained staff associates and equipped to comply with company policies and procedures.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Assistant Store Manager
Pandora
10.2018 - 06.2019
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Assistant Store Manager
Pier One Imports
10.2015 - 10.2018
- Rotated merchandise and displays to feature new products and promotions.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Education
Biology
Diablo Valley College
Pleasant Hill, CA06-2018
Skills
- Customer service
- Settlement negotiation
- Claims processing
- Highly motivated
- Workflow management
Timeline
Claims Adjuster
GEICO
09.2020 - Current
Assistant Store Manager
Pandora
07.2019 - 09.2020
Assistant Store Manager
Pandora
10.2018 - 06.2019
Assistant Store Manager
Pier One Imports
10.2015 - 10.2018
Biology
Diablo Valley College
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