Alicia Dalponte
Greeley,CO
Summary
Dynamic professional with a proven track record in enhancing customer satisfaction and streamlining operations, notably at United Health Group. Expert in technical proficiency and exceptional in interpersonal communication, adept at problem-solving and maintaining meticulous attention to detail. Achieved significant improvements in patient coordination and claims processing efficiency.
Overview
12
12
years of professional experience
Work History
Patient Care Coordinator
Elevance Health
Denver, CO
06.2024 - 06.2024
- Performed administrative duties such as filing paperwork, answering phones, and scheduling appointments.
- Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
- Organized and maintained patient profiles in the computer system.
- Adhered to all legal requirements relating to the safe dispensing of medication.
Claims Adjuster
United Health Group, Optum
Greeley, CO
05.2016 - 02.2023
- Researched relevant laws, regulations, legal decisions and precedents to determine appropriate course of action.
- Investigated insurance claims, reviewed coverage and liability, prepared reports and recommended payment or denial of claims.
- Performed special projects upon request from management; completed tasks efficiently while meeting deadlines.
- Provided training sessions for new adjusters on best practices for adjusting claims.
- Maintained accurate documentation of all claim activity within designated system.
Customer Service Representative
OptumRx
Centennial, CO
05.2014 - 05.2016
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered customer inquiries via phone, email, and chat.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Secretary
Abra Auto Body
Centennial, CO
02.2016 - 03.2016
- Compiled data from various sources into clear, concise reports that could be used by management for decision-making purposes.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Reviewed invoices for accuracy before submitting them for payment processing.
- Proofread documents before submission; corrected any errors found in grammar or punctuation.
Associate
Savers Thrift Store
Aurora, CO
05.2015 - 07.2015
- Provided customer service support for inquiries, complaints, and returns.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Assisted customers with selecting items and answering questions about products.
- Organized backroom areas to maintain a clean and organized work environment.
Cashier
Walmart
Aurora, CO
06.2014 - 10.2014
- Followed company security procedures for handling large sums of money.
- Greeted customers and answered any questions they had about the store's products and services.
- Resolved customer complaints professionally in accordance with company policy.
- Performed other duties as assigned by management.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Customer Associate
Walgreens
Aurora, CO
04.2014 - 05.2014
- Assisted customers in finding the right product to fit their needs.
- Demonstrated use of products when necessary to ensure customer understanding of proper usage.
- Processed cash, credit card, check payments for purchases.
Customer Service Representative
24-7 Intouch Contact Center
Aurora, CO
01.2013 - 05.2014
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered customer inquiries via phone, email, and chat.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained a high level of professionalism when dealing with difficult customers.
- Resolved customer complaints promptly and efficiently.
Associate
Lori's Gift Shop
Denver, CO
01.2014 - 03.2014
- Provided customer service support for inquiries, complaints, and returns.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Assisted customers with selecting items and answering questions about products.
Key Holder
Piercing Pagoda of Zale
Aurora, CO
05.2012 - 07.2013
- Organized backroom storage areas to maximize efficiency of space utilization.
- Reconciled daily sales receipts against cash drawer for accuracy.
- Ensured store was opened and closed in a timely manner according to company policies.
- Maintained accurate records of merchandise, inventory levels, sales, returns, and staff transactions.
- Performed daily banking duties such as deposits and withdrawals of funds from registers.
Education
High School Diploma -
Overland High School
Aurora, CO05-2012
Associate of Applied Science - Police Studies
Aims Community College
Greeley, COSkills
- Technical Proficiency
- Time Management
- Excellent physical fitness and stamina
- Effective communication and interpersonal skills
- Critical thinking and problem-solving abilities
- Strong ethical and moral standards
- Proficiency in conflict resolution and de-escalation techniques
- Ability to work under pressure, and in high-stress situations
- Attention to Detail
- Cultural Sensitivity
Affiliations
- Working out
- Playing Sims
References
References available upon request.
Timeline
Patient Care Coordinator
Elevance Health
06.2024 - 06.2024
Claims Adjuster
United Health Group, Optum
05.2016 - 02.2023
Secretary
Abra Auto Body
02.2016 - 03.2016
Associate
Savers Thrift Store
05.2015 - 07.2015
Cashier
Walmart
06.2014 - 10.2014
Customer Service Representative
OptumRx
05.2014 - 05.2016
Customer Associate
Walgreens
04.2014 - 05.2014
Associate
Lori's Gift Shop
01.2014 - 03.2014
Customer Service Representative
24-7 Intouch Contact Center
01.2013 - 05.2014
Key Holder
Piercing Pagoda of Zale
05.2012 - 07.2013
High School Diploma -
Overland High School
Associate of Applied Science - Police Studies
Aims Community College