Zoria Roberts
Queens,,NY
Summary
Hard-working and charismatic professional with a passion for delivering personalized and attentive support in every interaction. Skilled in gathering and managing information with precision and efficiency while maintaining a compassionate and approachable demeanor. Highly detail-oriented and an effective communicator, committed to fostering strong relationships with colleagues and clients. Thrives in collaborative environments and consistently demonstrates dedication to contributing to team success and ensuring exceptional experiences for all!
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Cohen Children's Northwell Health GoHealth Pediatric Urgent Care
05.2023 - Current
- Welcome patients with a warm, professional demeanor and provide accurate information to enhance their experience
- Handle patient admissions, ensuring all clinical needs and documentation are met effectively
- Verify patient health insurance and assist in explaining coverage as needed
- Accurately scan, file, and maintain medical records using electronic health systems
- Maintain a sanitized and organized clinical environment by cleaning patient rooms, unpacking deliveries, and stocking supply rooms
- Gained knowledge of medical terminology, systems, and procedures to assist in patient care coordination
- Provided support in emergency situations by monitoring and recording vitals, ensuring patient stability.
Sales Associate
Target
08.2021 - 03.2023
- Delivered outstanding customer service by answering guest inquiries and resolving concerns efficiently
- Processed transactions, returns, and exchanges with a focus on accuracy and timeliness
- Executed order pick-up tasks, ensuring timely preparation and delivery of customer orders
- Maintained a clean and organized work environment by restocking merchandise and adhering to departmental standards
- Responded to phone inquiries and addressed customer concerns professionally
Receptionist
Mary Bobb Learning Academy
06.2018 - 03.2019
- Organized and maintained student and administrative records, ensuring data accuracy and confidentiality
- Managed data entry tasks, including payments, enrollments, and other administrative processes
- Communicated effectively with parents, staff, and team members to ensure a positive experience
- Provided prompt and professional responses to inquiries, maintaining a high standard of customer service
Office Assistant
NYPD Transit District 32
06.2017 - 08.2017
- Conducted accurate data entry for staff files and records, ensuring information alignment with dates, names, and claims
- Organized and maintained office records, ensuring accessibility for staff members
- Welcomed office visitors and assisted them in navigating to appropriate locations
- Managed incoming calls professionally, routing them efficiently and taking detailed messages when needed
- Supported a clean and professional work environment for staff members
Education
Health Science - Pre-Nursing
Queensborough Community College
Bayside, NY01-2027
Skills
- Administrative Expertise
- Customer Service
- Healthcare Knowledge
- Technical Proficiency
- Adaptability & Organization
- EMR Proficient
- BLS Certified
Certification
- HIPAA Compliance Certification.
- Basic Life Support Certificate (BLS) - American Heart Association or Red Cross.
Timeline
Patient Care Coordinator
Cohen Children's Northwell Health GoHealth Pediatric Urgent Care
05.2023 - Current
Sales Associate
Target
08.2021 - 03.2023
Receptionist
Mary Bobb Learning Academy
06.2018 - 03.2019
Office Assistant
NYPD Transit District 32
06.2017 - 08.2017
- HIPAA Compliance Certification.
- Basic Life Support Certificate (BLS) - American Heart Association or Red Cross.
Health Science - Pre-Nursing
Queensborough Community College
Similar Profiles
Isabel GuerreroIsabel Guerrero
Medical Scribe - Advanced Clinical Associate at Northwell Health GoHealth Urgent CareMedical Scribe - Advanced Clinical Associate at Northwell Health GoHealth Urgent Care
Shalavia WadeShalavia Wade
Advanced Clinical Associate at Northwell Health GoHealth Urgent CareAdvanced Clinical Associate at Northwell Health GoHealth Urgent Care
Trisha Mae QuiminianoTrisha Mae Quiminiano
Radiologic Technologist at Northwell Health GoHealth Urgent CareRadiologic Technologist at Northwell Health GoHealth Urgent Care