Alicia Decker
Harrietta,MI
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Waitress
Oak Grove
10.2023 - 02.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
Office Manager
George’s Diesel Repair
06.2018 - 10.2023
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports fo Grandpa
- Updated reports, managed accounts, and generated reports for company database.
- payroll, took care of all expenses, accepted customer payments
Education
Grand Rapids, MI
High School Diploma -
Maple Valley High School
Vermontville, MI06.2018
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Office Management
- Organizational Skills
- Office Administration
- Excellent multi-tasking ability
- Data Entry
- Customer Relations
- Scheduling and calendar management
- Payroll Processing
- Mail handling
- Scheduling Coordination
- Employee Supervision
Timeline
Waitress
Oak Grove
10.2023 - 02.2024
Office Manager
George’s Diesel Repair
06.2018 - 10.2023
High School Diploma -
Maple Valley High School
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