Alicia DeLong
Ephrata,WA
Summary
Ambitious manager with knack for inspiring teams and driving outstanding results through articulate communication and strategic vision. Highly social and enterprising, consistently delivering exceptional leadership in dynamic and challenging environments.
Collaborative with talent for fostering positive relationships and motivating teams to achieve exceptional outcomes. Known for empathetic leadership and persuasive communication skills in role of Manager.
Overview
10
10
years of professional experience
Work History
Manager / Bartender
12Hawks
Ephrata, Washington
12.2023 - Current
- Mentor and train new employees on procedures.
- Provide support for customers by addressing complaints quickly and efficiently.
- Utilize strong analytical and problem-solving skills to address operational issues.
- Oversee multiple projects simultaneously and ensure tasks are efficiently completed.
- Implement cost reduction measures without compromising quality or customer satisfaction.
- Weekly ordering of Alcohol inventory and supplies for bar.
- Monthly inventory list for self auditing of stock. Manage supplies coming in and how much is used weekly and monthly.
- Event Coordinator, hosting weekly trivia nights
- Collaborating with local businesses and artist for events.
- Manage and create social media posts. advertise for events, weekly, and daily specials.
- Cost out drinks and price them for profit
- Proficient in microsoft products such as Excel and Word.
- Design Menus for food, drinks, and special events.
Barista
Basin Street Espresso
Ephrata , WA
10.2016 - 10.2019
- Operated cash registers and handled cash and card transactions.
- Assisted with opening and closing tasks such as cleaning cafe areas or setting up displays.
- Performed cash handling duties accurately and efficiently to ensure accurate accounting records.
- Maintained clean and healthy environment by following proper safety and sanitation regulations.
- Weekly ordering and inventory for stock.
Dispatcher
Inland Oil & Propane
Ephrata , WA
07.2015 - 05.2016
- Proficiently used computer systems for data entry, tracking, and managing of driver information.
- Efficiently handled all incoming calls from customers inquiring about services or shipment status.
- Prepared, updated and dispensed daily route schedule.
- Dispatched workers and crews to assigned locations.
Education
High School Diploma -
Ephrata High School
Ephrata 06-2013
Skills
- Team leadership
- Time management
- Decision-making
- Staff management
- Verbal and written communication
- Relationship building
- Complex Problem-solving
- Documentation and reporting
- Customer relationship management (CRM)
- Task delegation
- Sales techniques
- Marketing
- Negotiation
- Coaching and mentoring
- Inventory management
- Vendor management
- Positive attitude
- Multitasking Abilities
- Problem-solving abilities
- Computer skillsa
- Team collaboration
- Team building
- Customer service
References
Lindsay Mayer
Development Director
lindsaymayer11@gmail.com
(509) 760-5931
Colleague/friend
Victoria Buchanan
Business Owner of Dirt Road Dahlia's
torriebuchanan91@gmail.com
(509) 793-6713
Previous Collab Partner
Tehya Woodruff
Bartender at 12Hawks
(509) 289-8116
Timeline
Manager / Bartender
12Hawks
12.2023 - Current
Barista
Basin Street Espresso
10.2016 - 10.2019
Dispatcher
Inland Oil & Propane
07.2015 - 05.2016
High School Diploma -
Ephrata High School