Open To Work
Alicia Desmarais
Primerica
Sacramento,CA
Work Preference
Job Search Status:
Open to work
Desired start date:
2 weeks notice
Desired Job Title
Customer Service RepresentativeInsurance AgentShift ManagerSales Associate
Work Type
Full Time
Location Preference
RemoteHybrid
Location:
Sacramento, CA, US
Open to relocation:
Yes
Salary Range
21/hr - 1000/hr
Important To Me
Work from home optionPaid time offPaid sick leaveHealthcare benefits
1
Certification
6
years of professional experience
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Work History
Customer Service Representative
1 Year 9 Months- Assisted over 90 customers with inquiries about health insurance plans and benefits.
- Processed claims and ensured accurate documentation for timely resolutions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolved customer inquiries efficiently through multiple communication channels, enhancing user satisfaction.
- Collaborated with cross-functional teams to streamline service processes and improve response times.
Insurance Agent
1 Year 9 Months- Assessed client needs and recommended tailored life insurance products and financial services to enhance financial security.
- Conducted needs analysis to identify suitable insurance solutions.
- Assisted clients in completing insurance applications and policy documentation.
- Collaborated with team members to streamline sales processes.
- Attended training sessions to stay updated on industry regulations.
Shift Manager
2 Years 5 Months- Managed inventory levels to maintain stock availability and minimize waste.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Trained and mentored staff of 15-20 on best practices for customer service and food preparation.
- Supervised daily operations, ensuring adherence to quality and safety standards.
Sales Associate
1 Month- Operated cash register and processed customer transactions efficiently.
- Labeled parcels accurately according to company guidelines.
- Delivered exceptional customer service, enhancing shopping experience and fostering brand loyalty.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
Education
- Extracurricular Activities: Organized shool themes/events
Skills
Customer service
Claim review
Problem solving
Documentation accuracy
Team management/leadership
Critical thinking
Effiecient
Certification
Life insurance license, from state of California received September 2024
Timeline
Customer Service Representative
Health Net
09.2024 - CurrentRead More
Insurance Agent
Primerica
09.2024 - CurrentRead More
Sales Associate
Kohl's
12.2021 - 01.2022Read More
Shift Manager
Fire Wings
12.2020 - 05.2023Read More
Inderkum High School
Read More