Alicia Diamond
Augusta,GA
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
17
17
years of professional experience
Work History
Facility Operations Coordinator
Fedex Ground
10.2010 - Current
- Manage the daily operations of a FedEx Ground facility, ensuring that all operational goals are met
- Ensure compliance with company policies and procedures, as well as applicable federal, state, and local regulations
- Monitor and manage staff performance, providing feedback and coaching to ensure maximum efficiency
- Develop and implement strategies for improving customer service, safety, and productivity
- Coordinate the delivery of packages to customers in an efficient and timely manner
- Maintain accurate records of all transactions, including shipping and receiving documents
- Manage inventory levels, ordering supplies when necessary
- Train new employees on proper operating procedures and safety protocols
- Respond to customer inquiries and complaints in a professional and courteous manner, work closely with other departments to ensure smooth operation of the facility.
F&B Coordinator
PGA National Resort
01.2007 - 01.2009
- The Food & Beverage Coordinator assists management with a variety of tasks and clerical projects
- Responsible for administrative duties including all required paperwork, forms, reports and inputting schedules in an organized and timely manner
- Assist F&B team in marketing, advertising and promotional activities and campaigns, etc
- Work in concert with the Executive Chef and kitchen team to ensure back-of-the-house needs are being met
- Provide manager reminders and paperwork processing such as: scheduling / payroll / Human Resource forms / Appointments / Messages / Spreadsheets, etc
- Assist in answering telephone calls from in-house guests and associates and guest/customer calls coming in from outside of the Resort.
Education
Leadership & Performance development/Fundamentals of Human Resource Management/Hamn Resource Law/Recruitment and Retention Practices -
University Of Phoenix
01.2014
Bachelor - Supply Chain Logistics
University of Baltimore
01.2009
Skills
- Work Order Management
- Parking Management
- Waste Management
- Leadership and supervision
- Service contracts management
- Strategic Planning
- Employee Hiring
- Performance Evaluation
- Operations Oversight
- Presentation
- Performance Assessments
Timeline
Facility Operations Coordinator
Fedex Ground
10.2010 - Current
F&B Coordinator
PGA National Resort
01.2007 - 01.2009
Leadership & Performance development/Fundamentals of Human Resource Management/Hamn Resource Law/Recruitment and Retention Practices -
University Of Phoenix
Bachelor - Supply Chain Logistics
University of Baltimore