Alicia Dixon
Dallas,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Expert Medical Services Coordinator
Livongo
04.2021 - Current
- Assisted members with registering for Livongo services, placing orders for refills and accessories and also logging into account/app when needed
- Instructed members on how to troubleshoot devices when they are not working as they should
- Also opened troubleshooting tickets for IT when necessary
- Provided exceptional customer service to members when they called the 800 number, 24 hrs a day, 7days a week.
Customer Service Rep
Teladoc Health
10.2018 - 02.2021
- (2 years 5 months) Provide assistance to members that need to register to use Teladoc services, updating their medical history and assisting in scheduling visits for members to speak with a doctor over the phone
- Provided assistance to pharmacies and/or pharmacist regarding prescriptions written for members
- Assist doctors with resetting passwords and logging into system to service the members sufficiently.
Customer Service Specialist
Pfs Web Inc
04.2018 - 10.2018
- Provide assistance via phone and/or chat to customers attempting to complete online orders for companies such as Lancome and Kiehl's Brand
- Ensured consistent availability to members for chat purposes, worked at least 3 chat simultaneously
- Assisted customers with rewards programs and redemption items and gifts.
Relocation Specialist
Cartus
03.2012 - 11.2017
- Provide assistance to employees relocating thru their employers such as Schlumberger
- Assist employees with locating real estate agents in order to buy and/or sell in their old location or new destination
- Drive employees to our preferred mortgage company for their home loan and lender needs.
Education
Bachelor of Arts - Business Administration and Management
Jarvis Christian University
HawkinsSkills
- 10-Key
- Customer Relations
- Multi-Line Phone Talent
- Microsoft Word
- Spreadsheets
- Customer Service
- Multi-Line Telephone Operation
- Microsoft PowerPoint
- Microsoft Excel
- Typing Proficiency
- POS Systems Expertise
- Coaching and Mentoring
- Job Assignments
- Expert in Customer service
Timeline
Expert Medical Services Coordinator
Livongo
04.2021 - Current
Customer Service Rep
Teladoc Health
10.2018 - 02.2021
Customer Service Specialist
Pfs Web Inc
04.2018 - 10.2018
Relocation Specialist
Cartus
03.2012 - 11.2017
Bachelor of Arts - Business Administration and Management
Jarvis Christian University