Ariyana VanBuren
OXON HILL,Maryland
Summary
Ariyana Vanburen is an accomplished professional with over a decade of experience in customer service. She is known for providing exceptional customer service, meeting sales goals, handling confidential information, and building strong relationships. Ariyana is excited to leverage her skills and contribute to the success of any team she joins. Highly motivated employee with a desire to take on new challenges. She's a strong employee with good work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Resident Services Coordinator
Greystar
Alexandria, VA
08.2022 - 01.2024
- Developed and implemented policies to ensure quality of services provided to residents.
- Conducted regular meetings with service providers to discuss service delivery issues and successes.
- Created, maintained, and monitored budgets for all resident services programs.
- Monitored progress of resident services programs to ensure successful outcomes.
- Organized activities for residents that promote self-sufficiency and community engagement.
- Served as liaison between external organizations providing resources for the community and local government agencies.
- Greeted prospective tenants, answered questions, and provided tours of the property.
- Negotiated rental agreements with potential tenants.
Customer Service Representative(remote)
TruGreen Lawn Care
01.2021 - 02.2022
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided accurate information about products and services to customers.
- Resolved customer complaints promptly and efficiently.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided exceptional customer service to ensure customer satisfaction.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed positive relationships with customers through friendly interactions.
Receptionist(Remote)
Planned Companies
01.2018 - 01.2021
- Compiled data from various sources into organized reports for management review.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled appointments for clients, customers, and other visitors.
- Performed data entry tasks into various computer systems accurately and promptly.
- Responded to inquiries from internal staff members regarding office operations.
- Organized travel arrangements for staff members including flights, hotels, car rentals.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Assisted with special projects assigned by management when required.
- Scheduled and confirmed appointments and meetings for management team.
Education
Associatess in Business - Business Administration
College of Southern Maryland
01.2022
Skills
- CRM Software
- Administrative Support
- Application processing
- Database Management
- Building rapport
- Rent collection
- Retail sales customer service
- Call Center Operations
- Problem-solving abilities
- Background Check Process
- Customer Service
- Customer service expertise
- Appointment Scheduling
- Data Collection
- Inbound and Outbound Calling
- Complaint resolution
- Data Entry
- Scheduling
- Customer Relations
- 10-Key
- Medical terminology knowledge
- Clerical Support
- Follow-up skills
- Adaptive team player
Affiliations
- Published a book with over 240,000 readers
- Copyrighted the book under the Library of Congress
- Engaged in discussions with Simon and Schuster publishing agency to potentially publish the book
- Obtained a fashion certificate through collaboration with Parson's School of Design and Yellowbrick - Volunteered at DC Fashion Week under the CEO of DC's established cultural fashion group
- Completed a graphic design class
Timeline
Resident Services Coordinator
Greystar
08.2022 - 01.2024
Customer Service Representative(remote)
TruGreen Lawn Care
01.2021 - 02.2022
Receptionist(Remote)
Planned Companies
01.2018 - 01.2021
Associatess in Business - Business Administration
College of Southern Maryland