Alicia Douglas
Overview
8
8
years of professional experience
2027
2027
years of post-secondary education
Work History
Assistant Manager
Dollar General
Camden
06.2022 - Current
- Assisted in daily store operations and inventory management activities.
- Coordinated team scheduling to ensure adequate staffing levels for all shifts.
- Trained new employees on store policies and customer service standards.
- Oversaw merchandising efforts to optimize product displays and attract customers.
- Implemented loss prevention techniques to reduce shrinkage and improve security.
- Enhanced customer satisfaction by addressing concerns and resolving issues promptly.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Developed a system for tracking inventory and ordering supplies as needed.
- Established processes for monitoring customer satisfaction levels.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Assigned work and monitored performance of project personnel.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
Data Analyst
Tyson Foods
Hope
07.2018 - 05.2021
- Analyzed large datasets to identify trends and patterns in production processes.
- Developed reports using data visualization tools to communicate insights effectively.
- Collaborated with cross-functional teams to improve data collection methods and accuracy.
Team Leader
Domino's Pizza
Camden
03.2020 - 04.2021
- Supervised team members in daily operations and service delivery.
- Trained new staff on procedures and customer service standards.
- Managed inventory levels and ensured stock availability for peak hours.
- Implemented quality control measures for food preparation and safety compliance.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- Maintained a positive work environment that promoted collaboration between team members.
Education
Southern Arkansas Tech Adult Education
Camden, AR03-2026
Skills
- Data analysis
- Customer service
- Team leadership
- Project management
Timeline
Assistant Manager
Dollar General
06.2022 - Current
Team Leader
Domino's Pizza
03.2020 - 04.2021
Data Analyst
Tyson Foods
07.2018 - 05.2021
Southern Arkansas Tech Adult Education