Open To Work
Alicia Dunning
Jacksonville,FL
Work Preference
Summary
Attentive and goal-focused brings successful approach to cultivating complex best practices to meet organizational and regulatory expectations. Detail-oriented focus on achieving expected outcomes. Enthusiastic hard worker with expertise in cultivating lucrative client relationships and implementing better processes and procedures.
Overview
10
10
years of professional experience
2018
2018
years of post-secondary education
Work History
Operational Generalist
Merrill Lynch
Jacksonville
08.2022 - Current
- Assisted clients with account inquiries and financial product information.
- Processed transactions and maintained accurate client records in internal systems.
- Collaborated with team members to streamline operational workflows and improve efficiency.
Key Holder
Pet Supermarket Inc.
Jacksonville
09.2019 - 08.2022
- Managed opening and closing procedures for retail operations.
- Assisted customers with product selection and inquiries.
- Maintained inventory levels and organized stockroom efficiently.
- Trained new team members on store policies and procedures.
- Ensured merchandise displays were attractive and well-stocked.
- Processed transactions accurately at the point of sale system.
- Monitored store cleanliness and safety standards consistently.
- Collaborated with management to improve customer service strategies.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Provided customer service including cashiering, merchandising and restocking shelves.
- Organized backroom storage areas to maximize efficiency of space utilization.
- Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
- Supervised bank deposits and security procedures to support store opening and closing.
- Maintained accurate records of merchandise, inventory levels, sales, returns, and staff transactions.
- Analyzed weekly reports on sales trends, labor costs, shrinkage rates to identify opportunities for improvement.
Team Member
Cinemark Tinseltown
Jacksonville
05.2018 - 03.2020
- Provided excellent customer service in fast-paced movie theater environment.
- Operated point-of-sale systems for ticket and concession sales.
- Maintained cleanliness and organization of lobby and screening areas.
- Collaborated with team members to ensure smooth daily operations.
- Assisted guests with inquiries and resolved issues promptly.
- Restocked concession supplies to meet customer demand during peak times.
- Operated cash registers to process payments from customers.
- Worked hard to learn required tasks quickly to maximize performance.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
Cashier
Wendy's
Jacksonville
06.2016 - 05.2018
- Processed customer orders accurately and efficiently at fast-paced restaurant.
- Managed cash register and handled financial transactions seamlessly.
- Assisted with food preparation and maintained cleanliness in work areas.
- Monitored dining area for cleanliness and ensured a welcoming environment for guests.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Education
Sandalwood High School
Jacksonville, FLSkills
- Transaction processing
- Client relationship management
- Workflow optimization
- Point of sale operations
- Team collaboration
- Attention to detail
- Documentation skills
Timeline
Operational Generalist
Merrill Lynch
08.2022 - Current
Key Holder
Pet Supermarket Inc.
09.2019 - 08.2022
Team Member
Cinemark Tinseltown
05.2018 - 03.2020
Cashier
Wendy's
06.2016 - 05.2018
Sandalwood High School