Alicia Durst
Carmichael
Summary
Motivated and dedicated individual seeking an entry-level position with growth opportunities. Eager to learn and develop professionally through training, with the goal of advancing within the company. Authorized to work in the US for any employer.
Overview
10
10
years of professional experience
Work History
Customer Service Representative (CSR)
Caliber Auto Glass
10.2021 - 03.2024
- Provided excellent customer service by handling customer inquiries, complaints, and concerns
- Managed customer accounts, processed orders, and facilitated scheduling
- Ensured customer satisfaction and retention through problem-solving and proactive communication
Caregiver
FirstLight Home Care
03.2021 - 10.2021
- Assisted clients with daily living activities, including personal care, housekeeping, and meal preparation
- Provided companionship and emotional support to elderly and disabled clients
- Maintained client confidentiality and delivered care in a respectful and compassionate manner
Customer Service Representative (CSR)
Windshield Pros
06.2019 - 06.2020
- Delivered top-tier customer service by scheduling appointments and answering inquiries
- Worked with customers to ensure timely glass replacements and repairs
- Coordinated with technicians and field staff to ensure smooth service execution
Sandwich Artist
Mr. Pickles
05.2018 - 06.2019
- Prepared sandwiches and salads to customer specifications, ensuring quality and speed
- Maintained a clean and organized work area, adhering to safety and sanitation guidelines
- Provided friendly and efficient service to all customers
Shift Lead / Supervisor
Round Table Pizza
10.2013 - 05.2018
- Supervised daily operations and managed a team of staff members
- Ensured smooth restaurant operations by overseeing food preparation, customer service, and staff performance
- Managed opening and closing duties, including cash handling and inventory control
Education
High School Diploma -
Maidu High School
Auburn, CA06.2013
Skills
- Customer Service
- Communication and Problem-Solving
- Time Management and Multitasking
- Leadership and Team Supervision
- Data Entry and Order Management
- Compassionate Caregiving
- Microsoft Office Suite
Timeline
Customer Service Representative (CSR)
Caliber Auto Glass
10.2021 - 03.2024
Caregiver
FirstLight Home Care
03.2021 - 10.2021
Customer Service Representative (CSR)
Windshield Pros
06.2019 - 06.2020
Sandwich Artist
Mr. Pickles
05.2018 - 06.2019
Shift Lead / Supervisor
Round Table Pizza
10.2013 - 05.2018
High School Diploma -
Maidu High School
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