Open To Work
Alicia E. Dunn
Ocean Pines, MD
Work Preference
Summary
Organized Assistant with expertise in streamlining operations and enhancing workflow efficiency. Skilled in managing office tasks and adapting to new software for improved data management. Strengthened document organization and communication protocols, contributing to smoother daily operations.
Overview
28
28
years of professional experience
Work History
Assistant
Advanced Kitchen & Bath Design, Inc.
FORT MILL, SC
05.2018 - Current
- Coordinated design meetings with clients to understand their kitchen and bath needs.
- Supported designers in developing detailed project specifications and selecting products to meet client needs.
- Utilized 2020 Design software to create kitchen and bath designs.
- Prepared and maintained documentation for design projects and client communications.
- Arranged samples and materials for effective client presentations and showroom displays, enhancing visual appeal.
- Communicated with vendors to source materials
- Greeted visitors, clients and guests in a professional manner.
- Answered incoming calls, responded to emails, and other inquiries from customers and vendors.
- Developed positive relationships with internal customers through effective communication techniques.
David Dunn & Sons Custom Carpentry Inc.
Fort Mill, SC
05.2018 - Current
- Coordinated customer appointments to enhance service efficiency.
- Managed payroll processes to ensure timely employee compensation.
- Handled accounts payable tasks to maintain accurate financial records.
- Processed building permits and inspection requests for project compliance for different municipalities.
- Executed banking transactions to streamline financial operations.
- Delivered exceptional customer service to resolve inquiries and concerns.
- Handled sub-contractor payment
- QuickBooks 2024 Desktop Pro Plus
Customer Service Representative
NY Incorporation Center
Huntington Station, NY
11.2015 - 05.2018
- Facilitated customer service operations, resulting in improved client satisfaction.
- Coordinated shipping processes, ensuring on-time delivery for customers.
- Managed picking and packing of orders to optimize fulfillment processes.
- Designed corporate seals, notary seals, and custom stock certificates.
Medical Receptionist
NYU Langone-Huntington Medical Group
Huntington Station
02.2015 - 10.2015
- Conducted insurance verification to ensure coverage prior to patient services.
- Registered patients, streamlining intake process and reducing wait times.
- Scheduled procedures and appointments to optimize workflow.
- Trained employees on Epic system, improving operational efficiency.
- Completed training in GE Centricity and Epic systems, enhancing software utilization.
Workers Compensation Insurance Coordinator
Orlin and Cohen Orthopedic Associates
Massapequa, NY
10.2011 - 02.2015
- Verified workers' compensation claim information and gathered insurance details to support accurate claim processing.
- Secured authorizations (MG-1, MG-2, C4) for surgeries, physical therapy, and diagnostic testing to ensure timely patient care.
- Coordinated communication among attorneys, patients, and medical professionals to streamline care delivery.
- Reviewed patient charts and documentation to ensure compliance with treatment guidelines.
- Managed phone inquiries to address patient needs and provide information.
- Maintained knowledge of New York State medical treatment guidelines to inform decision-making.
Front Desk/ Medical Billing
All-Star Physical Therapy
Syosset, NY
07.2007 - 10.2011
- Managed Medisoft billing, ensuring accuracy and compliance in financial transactions to support revenue integrity.
- Conducted insurance verifications for private no-fault and worker’s compensation claims.
- Posted payments and collections for accounts receivable from patients and insurance carriers.
- Coordinated appointment bookings to optimize scheduling efficiency.
- Processed authorizations for private and worker’s compensation services promptly.
- Handled secondary and tertiary billing for worker’s compensation and no-fault cases.
- Answered phones and greeted patients, delivering exceptional customer service to enhance patient experience.
- Administered payroll operations to maintain timely employee compensation.
NYS Certified Teacher’s Assistant
South Shore Country Day School
Bellmore, NY
09.1998 - 06.2007
- Supported teacher in classroom by supervising children's care and facilitating learning activities.
- Supervised class during teacher absence, ensuring a safe and productive environment.
- Instructed children aged three to six in computer skills through engaging, age-appropriate games.
- Installed software and maintained computers for educational use.
- Assisted in school office tasks, including answering phones and managing mailings efficiently.
- Created class and transportation lists using Microsoft Office tools.
- Mapped bus routes to optimize student transport efficiency.
- Participated in child abuse workshops and professional development courses.
Education
High School Diploma -
Holy Trinity High School
Hicksville06-1984
Skills
- Administrative support
- Schedule management
- Appointment scheduling
- Data entry
- Office software proficiency
- Customer relationship management
- Vendor communication
- Client interaction
- Email correspondence
- Compliance verification
- Multitasking and organization
- Client engagement
- Effective communication
- Basic accounting knowledge
Timeline
Assistant
Advanced Kitchen & Bath Design, Inc.
05.2018 - Current
David Dunn & Sons Custom Carpentry Inc.
05.2018 - Current
Customer Service Representative
NY Incorporation Center
11.2015 - 05.2018
Medical Receptionist
NYU Langone-Huntington Medical Group
02.2015 - 10.2015
Workers Compensation Insurance Coordinator
Orlin and Cohen Orthopedic Associates
10.2011 - 02.2015
Front Desk/ Medical Billing
All-Star Physical Therapy
07.2007 - 10.2011
NYS Certified Teacher’s Assistant
South Shore Country Day School
09.1998 - 06.2007
High School Diploma -
Holy Trinity High School