Alicia Edwards
Hudson 29
Dublin,OH
15
years of professional experience
Work History
Bartender/Server
2 Years 5 Months- Accurately process cash and credit card transactions using Toast and Aloha POS systems, minimizing billing discrepancies and ensuring an efficient, seamless checkout experience.
- Provide tableside wine and champagne service, including bottle presentation, proper opening, offering tasting samples, and precise pouring while demonstrating extensive knowledge of wine service etiquette.
- Effectively manage multiple tables/bar guests in a fast-paced, high-pressure environment while prioritizing guest needs, optimizing time management, and consistently maintaining high quality drinks and service standards.
- Coordinate and execute special dining events from start to finish, ensuring seamless service, attention to detail, and remarkable guest satisfaction.
- Maintain strict food allergy and dietary restriction protocols by identifying guest needs, communicating with culinary teams, documenting allergy alerts, and preventing cross-contamination to ensure safe and exceptional dining experiences.
Bartender
9 Years 4 Months- Execute comprehensive bar opening procedures, including setup and preparation, to ensure an organized, fully stocked, clean, and welcoming environment for guests before service begins.
- Utilize strong communication, teamwork, time management, and multitasking skills to anticipate beverage needs, maintain efficient service, and consistently exceed guest expectations.
- Accurately manage and reconcile cash drawers at the beginning and end of each shift while efficiently processing high-volume transactions, maintaining precise cash handling, and providing accurate change.
- Demonstrate extensive knowledge of menu offerings, ingredients, and preparation techniques to confidently educate guests, make personalized recommendations, identify upselling opportunities, and enhance the dining experience through thoughtful food and beverage pairings.
Server
2 Years 11 Months- Provide hands-on training and mentorship to new servers on POS systems, tableside etiquette, menu expertise, service techniques, food presentation, and safety procedures while reinforcing high standards of hospitality and consistency.
- Proactively anticipate and address guest inquiries and concerns with professionalism, poise, and efficiency, resolving issues promptly while maintaining exceptional standards of hospitality.
- Manage opening and closing procedures to ensure dining areas are properly set, clean, organized, and fully stocked, facilitating a seamless transition between shifts and maintaining consistent service standards.
- Maintain meticulous attention to details throughout service, ensuring accurate order execution, polished table maintenance, and precise cash and card transactions to minimize errors and deliver seamless service.
Education
Associate's degree - Criminal Justice
Timeline
Bartender/Server
Hudson 29
05.2024 - CurrentRead More
Bartender
Bonefish Grill
03.2015 - 07.2024Read More
Server
Red Robin
03.2012 - 02.2015Read More
ITT Technical Institute
Associate's degree from Criminal Justice
Read More