Rocio Buenrostro
Chico,CA
Summary
Friendly, courteous bartender and server with 15 years work experience in a bar and restaurant setting. Skillful knowledge of food, wine, and spirits. Seeking a position in sales position, bar/restaurant or nightclub.
Overview
20
20
years of professional experience
Work History
Bartender/Server
3 Bars Downtown
03.2020 - 10.2024
- Crafted innovative cocktails and beverages, enhancing customer satisfaction and experience.
- Led training sessions for new staff
- Maintained compliance with health and safety regulations, ensuring consistent sanitation practices throughout the bar area.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Obtained cash bank and stocked service bar to prepare for operation.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
Bartender
Lost on Main
05.2015 - 10.2019
- Worked in a fast-paced music venue for multiple events, experience with a POS system and cocktail knowledge.
Bartender
Down Lo
05.2015 - 10.2019
- Engaged in small talk with clientele in order to build rapport and ensure that they become repeat customers.
- Recognized by management for being a reliable employee
- Accountable for cash drawer, payouts and any additional money handling responsibilities.
Server/Cocktail Waitress
Azucar Latin Bistro
03.2011 - 04.2012
- Cocktail Waitress, Server, and Bottle Service in San Jose, CA
Cocktail Waitress
The Grill on the Alley
12.2008 - 02.2011
- Worked in a fast-paced fine dining restaurant/bar in a prestigious San Jose hotel.
- Assisted guests with making menu choices in an informative and helpful fashion.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
- Appropriately suggested additional wine or cocktail promotions to customers to increase restaurant sales.
Server
San Jose Country Club
05.2004 - 04.2007
- Worked in the main dining room, wine dinners, weddings, golf tournaments, and special events.
Cocktail Waitress
Maggiano’s
05.2006 - 01.2007
- Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests’ expectations.
- Regularly checked on guests to ensure satisfaction with each food course and beverages.
Skills
- Experienced in operating POS systems
- Delivers results in high-pressure environments
- Strong foundation in customer service within hospitality
- Knowledgeable in wine and liquor service
- Outgoing personality
- Effective multitasking
- Customer engagement
- Proven reliability
- Collaborative mindset
- Cash handling proficiency
- Navigating difficult customer situations
- Strong ability to memorize menus
- Memory retention
- Responsible drinking education
- Proficient in suggestive selling
- New hire training
Timeline
Bartender/Server
3 Bars Downtown
03.2020 - 10.2024
Bartender
Lost on Main
05.2015 - 10.2019
Bartender
Down Lo
05.2015 - 10.2019
Server/Cocktail Waitress
Azucar Latin Bistro
03.2011 - 04.2012
Cocktail Waitress
The Grill on the Alley
12.2008 - 02.2011
Cocktail Waitress
Maggiano’s
05.2006 - 01.2007
Server
San Jose Country Club
05.2004 - 04.2007
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