Alicia Elgin
Brooklyn,USA
Summary
A Highly motivated and accomplished care coordinator with experience of clerical and administrative skills in healthcare looking to expand my experience and grow within a healthcare setting while expanding existing customer service experience to improve client satisfaction.
Overview
10
10
years of professional experience
Work History
Managed Care Coordinator III
Elderplan
01.2022 - Current
- Conduct monthly wellness calls to members to ensure they are receiving provider care services.
- Documented and updated all activity related to patient care in GB systems including visits, provider orders, contact with additional resources, conversations with members and other relative information to patient care and well-being.
- Perform outbound calls to providers to make appointments for member and follow up on care.
- Direct providers/members to contracted provider networks plans and facilities.
- Follow HIPPA guidelines for the management of member privacy and confidentiality.
- File grievance reports for member service satisfaction to the correct department.
- Mail out HCP proxy forms.
- Conduct needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Operations Ticket Agent
JetBlue Airlines
01.2016 - Current
- Educate customers about airport security protocols and luggage allowances.
- Make sure customers are aware and adhere to the regulation of visas and any other documentation needed for international and onward travel.
- Issue boarding passes to customers after verifying their information completely.
- Weigh customer luggage to make it conforms with airline rules and assess hand luggage to determine weight and size allowances.
- Assist customers with alternate flight inquiries and attempt to accommodate on subsequent flights.
- Provide customers with information regarding holiday destinations, fares, and commuting times.
- Initiate seat changes from customers and make flight announcements using PA systems.
Education
Associates Degree - Business Administration
Borough of Manhattan Community College
New York, NYHigh School Diploma - Business And Technology
Erasmus Hall High School
New York, NY06.2007
Skills
- Microsoft office
- Data Entry
- Administration Support
- Excellent interpersonal communication skills
- Client outreach and relations
- Relationship Building
- Client Relations
- Problem Solving Skills
Additional Experience
- Customer Service Associate, Duty Free Shoppes Int, JFK Airport, June 2014 – June 2016
- Greeting and assisting shoppers to find the goods and products they are looking for
- Giving advice and guidance on product selection to customers.
- Educate customers on the limited amount of merchandise such as liquor and cigarettes required per country.
- Scanned customer boarding pass and checked passport/ID for customers making purchases
- Reporting discrepancies and problems to the supervisor
- Delivering Duty Free packages at the boarding gate to customers before plane entry.
- Ensuring that each customer receives outstanding service
- Customer Service Associate, Barnes and Nobles, New York, NY, June 2008 – May 2014
- Provided customer assistance to students using POS systems
- Processing book orders for students online and instore
- Checked-in and out textbook store rentals using accelerator and pos systems
- Maintained and updated school bookstore website online and social media.
- Shipping daily student orders via Ups and receiving inventory from distributors
- Cash handling, maintain funds, making daily deposits and completing inventory forms
Timeline
Managed Care Coordinator III
Elderplan
01.2022 - Current
Operations Ticket Agent
JetBlue Airlines
01.2016 - Current
Associates Degree - Business Administration
Borough of Manhattan Community College
High School Diploma - Business And Technology
Erasmus Hall High School