Alicia Ellis
Auburn,GA
Summary
Versatile professional with 14+ years of experience working with company contacts to secure qualified staff. Well-versed in business operations, administrative management requirements and relationship-building strategies. Motivated team player possessing outstanding multitasking and communication abilities.
Overview
18
18
years of professional experience
Work History
Customer Service Specialist
Delta AIR LINES
04.2024 - Current
- Delivered superior customer service during IROP rescheduling.
- Adjusted flight bookings based on passenger needs.
- Secured new domestic and international reservations.
- Coordinated seating arrangements and addressed any seating issues.
- Enhanced travel experience by modifying flight itineraries.
- Completed special assignment supporting Care Team at Crowd Strike.
Property Manger
Greystar MANAGEMENT
04.2023 - 04.2024
- Completing month end variance report, daily processing of invoices, weekly staff meeting, make readies
- Increasing occupancy from 63% to 90 Occupancy in 10 months while still overcoming obstacles.
- Reducing Delinquency from 600k to 192k within 1year while increasing occupancy
- Ensuring completion of renewals and recertification
- Maintain communication and holding vendors accountable for work completed on site
Property Manger
Highmark RESIDENTIAL
05.2021 - 04.2023
- Completing month end variance report, daily processing of invoices, weekly staff meeting, make readies
- Maintaining 100% occupancy for over a year and maintaining a year long waitlist.
- Collections of over $48,000 from rental assistance for residents affected by COVID.
- Ensuring completion of renewals and recertification
- Maintain communication and holding vendors accountable for work completed on site
Engineman
United States NAVY
03.2016 - 10.2021
- ENFN Ellis, Operations of Diesel Engines
- ESAMS Coordinator for unit of 58 sailors
- Firefighter training
Property Manager/Training Manager
Hercules Real estate services
11.2011 - 05.2021
- Completing final account statements
- Ensuring that recertification’s are completed in a timely manner
- Ensuring that all move ins and move outs are completed in a timely manner
- Weekly MITAS report
- Completion of yearly budgets, monthly variance report, daily processing invoices, weekly Staff meetings, walking vacant make ready unit, etc.
- Cross Training of Office Staff
- Assisting and oversaw other properties within the company.
- Assisted in 4 Dispositions
- Assisted in 5 Acquisitions
Assistant Manager
LIncoln Property company
07.2007 - 11.2011
- Tasks include completing final account statements, completing recertification, move in and move out procedure, posting rent and delivering late and eviction notices with main focus on collections.
Education
Phsycology - Psychology, Concentration of Mental Health
Southern New hampshire
06.2025
Marketing Management - Market Management, Human Resources, Sports & Recreation, Small Business Management, & Entrepreneurship
gwinnett technical college
GA05.2012
High School diploma - General Education
Coral glades high SCHOOL
Fl05.2006
Skills
- Team collaboration
- Axis
- Omnipro
- Market research
- Conflict resolution
- Recruitment reporting
- Recruitment marketing
- Recruitment planning
- Salary and benefits negotiations
- Talent management
- Candidate pipeline management
References
Available Upon Request
Timeline
Customer Service Specialist
Delta AIR LINES
04.2024 - Current
Property Manger
Greystar MANAGEMENT
04.2023 - 04.2024
Property Manger
Highmark RESIDENTIAL
05.2021 - 04.2023
Engineman
United States NAVY
03.2016 - 10.2021
Property Manager/Training Manager
Hercules Real estate services
11.2011 - 05.2021
Assistant Manager
LIncoln Property company
07.2007 - 11.2011
Phsycology - Psychology, Concentration of Mental Health
Southern New hampshire
Marketing Management - Market Management, Human Resources, Sports & Recreation, Small Business Management, & Entrepreneurship
gwinnett technical college
High School diploma - General Education
Coral glades high SCHOOL
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