Alicia Engen
Summary
Professional coordinator with strong background in managing surgical schedules and ensuring seamless operations. Skilled in patient communication, time management, and coordinating with medical staff. Known for reliability, adaptability, and achieving results through effective team collaboration. Strong focus on meeting changing demands while maintaining high standards of care and efficiency.
Overview
4
4
years of professional experience
Work History
Surgery Scheduling Coordinator
Billings OBGYN & Associates
08.2021 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained 8 physician & 4 physician assistant surgery & delivery schedules daily.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Maintained confidentiality and compliance with HIPAA regulations while handling sensitive patient information and documentation.
- Streamlined surgery scheduling processes for improved team productivity and patient satisfaction.
- Verified insurance coverage and obtained pre-authorizations.
E-Commerce Personal Shopper
Albertsons
10.2020 - 05.2021
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Aided new customers during e-commerce service registration processes to enable return patronage.
- Verified quality and accuracy of picked items, prioritizing both customer order accuracy and product delivery excellence.
- Streamlined order processing and fulfillment by implementing efficient organizational techniques and time management strategies.
Education
High School Diploma -
Fergus High School
Lewistown, MT05-2017
Skills
- Scheduling coordination
- Customer service
- Microsoft Office Suite
- Documentation and recordkeeping
- Electronic Medical Records Systems
- Multi-line phone systems
Timeline
Surgery Scheduling Coordinator
Billings OBGYN & Associates
08.2021 - Current
E-Commerce Personal Shopper
Albertsons
10.2020 - 05.2021
High School Diploma -
Fergus High School
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