Alicia Enos
Hudsonville,MI
Overview
7
7
years of professional experience
Work History
Perishable Replenishment Planner
Gordon Food Service
2022.04 - Current
- Plans within 09 & SAP to review projected loads, forecasts, and on hand inventory to ensure stock availability for customers while also considering product shelf life
- Communicates and builds relationships with suppliers to submit and revise POs, inquire about late orders and determine supply issues
- Collaborates with internal teams such as demand planning, inventory, receiving, chain specialists, and category teams in order to meet our key performance indicators
- Manages daily reporting such as projected out of stocks, late POs, PO at risk, item expiration, and long inventory
- Acts as the team's seasonal planning point person and participates in weekly education calls
Customer Service Representative
Mitsubishi International Food Ingredients
2020.09 - 2022.03
- Assisted in processing and managing customer purchase orders using SAP. Evaluated stock availability and assessed lead times to support timely delivery to customers.
- Resolved customer inquiries and issues related to purchase orders and invoices.
- Maintained and built customer relationships through proactive communication regarding order status and material availability
Account Manager
Venture Connect
2019.07 - 2020.09
- Facilitated communication between customers and suppliers to ensure timely delivery and effective issue resolution during the shipping process.
- Used a transportation management system for data entry, analysis, and planning of on-time shipments
- Maintained close communication with customers, advising them of potential delays and other transportation issues
Education
Bachelor of Science - Marketing
Grand Valley State University
Allendale, MI2019-04
Skills
- Account management
- Analytical problem solving
- Attention to detail
- Customer service
- Data analysis
- Proficient in Microsoft Office Suite
- Task management
- Inventory replenishment planning
- Supply chain management
- SAP proficiency
- Supplier relationship management
Timeline
Perishable Replenishment Planner
Gordon Food Service
2022.04 - Current
Customer Service Representative
Mitsubishi International Food Ingredients
2020.09 - 2022.03
Account Manager
Venture Connect
2019.07 - 2020.09
Bachelor of Science - Marketing
Grand Valley State University