ANGEL BURGOS
Bridgeport,CT
Summary
Specialist in order management and virtual procurement, demonstrating expertise in managing order processes, inventory oversight, and shipment logistics. Experienced in supporting procurement teams through vendor management, sourcing strategies, and contract negotiations. Proficient in multiple software systems related to procurement and order management, with a rapid learning curve for new technologies. Strong communication skills promote seamless interactions with stakeholders, ensuring clarity and satisfaction throughout processes.
Overview
24
24
years of professional experience
Work History
Supply Managed Replenishment Planner
Diageo North America
05.2024 - 06.2025
- Conducted regular audits to enhance inventory accuracy and implement efficient tracking systems.
- Managed SKU rationalization projects, resulting in streamlined product assortment and improved turnover rates.
- Collaborated with cross-functional teams to devise innovative solutions for complex inventory challenges.
- Optimized stock levels by monitoring demand trends and adjusting replenishment plans.
- Achieved consistent on-time delivery targets through proactive management of order placements and shipment tracking.
- Executed root cause analyses on stock discrepancies, driving corrective action plans for prevention.
- Incorporated historical sales data, market trends, and seasonal fluctuations to increase forecast accuracy.
- Evaluated vendor performance regularly, providing actionable feedback and recommendations for improvements.
Service Delivery Support
Virtual Procurement Services
12.2022 - 01.2024
- Updated vetted subscriber information in CRM-CPMs, maintaining data integrity.
- Managed email accounts for several clients by ensuring timely updates and document forwarding.
- Generated and scheduled reports for team meetings, collaborating with management on data accuracy.
- Reviewed proposals, quotes, and contracts to confirm accuracy of figures and relevant details.
Account Manager
Healthcare Services Group Inc.
04.2014 - 11.2022
- Directed operations for a facility with over 20 staff members, optimizing management processes.
- Trained housekeepers, porters, and laundry staff on safety protocols and company standards.
- Communicated regularly with District Manager and Executive Director to ensure operational integrity.
- Executed thorough inspections of living spaces and communal areas for cleanliness compliance.
- Developed assistant managers into facility managers through effective recruitment strategies.
- Engaged with different departments to synchronize efforts in meeting resident healthcare demands.
- Ensured strict adherence to COVID-19 safety protocols through comprehensive staff training.
Outbound Supervisor
UPS
07.2017 - 09.2021
- Oversaw package handlers, ensuring adherence to safety protocols throughout operations.
- Reported any issues during package loading to management, minimizing potential losses.
- Supervised outbound processes, maintaining focus on staff and equipment safety.
- Coached new team members in training sessions on essential safety practices.
Supervisor of Order Management
Timex Group, USA
08.2001 - 12.2013
- Supervised activities of two Order Management representatives to enhance operational efficiency.
- Served as Oracle Superuser for participation in GSI Project Testing.
- Acted as primary liaison between Account Executives and customers to facilitate communication.
- Trained Order Management representatives on departmental processes and procedures.
- Managed product returns and chargebacks to maintain accurate inventory accounts.
- Coordinated with distribution center to ensure accuracy of product quantities and shipping details.
Education
Westhill
Stamford, CTNo Degree - Business Management
Berkeley College,
White Plains, NYSkills
- Client service excellence
- Customer-centric approach
- Oracle and SAP proficiency
- Microsoft Office expertise
- Bilingual communication
- Order management
- CRM software skills
- Account management
- Procurement knowledge
- ERP system experience
- Warehouse supervision
- Materials requirement planning
- Demand planning software
- Supplier relationship management
- Teamwork orientation
- Supply chain optimization
- Warehouse management
- Demand forecasting
- ERP systems proficiency
- Production scheduling
- Capacity planning
- Performance metrics tracking
- Lean principles
- Lead time reduction
- Stock level monitoring
- Teamwork and collaboration
- Stocking and organization
- Shipping and receiving
- Warehouse organization
- Verbal and written communication
- Heavy lifting
- Material handling
Timeline
Supply Managed Replenishment Planner
Diageo North America
05.2024 - 06.2025
Service Delivery Support
Virtual Procurement Services
12.2022 - 01.2024
Outbound Supervisor
UPS
07.2017 - 09.2021
Account Manager
Healthcare Services Group Inc.
04.2014 - 11.2022
Supervisor of Order Management
Timex Group, USA
08.2001 - 12.2013
Westhill
No Degree - Business Management
Berkeley College,