Alicia Farmer
Tallahassee
Summary
Dynamic Account Support Specialist excelling in customer satisfaction and problem resolution. Recognized for enhancing client relationships and increasing revenue through effective upselling. Skilled in multitasking and maintaining professionalism under pressure, ensuring seamless communication and efficient service delivery.
Overview
16
16
years of professional experience
Work History
Account Support Specialist
Paul’s Termite and Pest Control
12.2023 - Current
- Delivered exceptional customer service through high call volumes.
- Managed collections with streamlined invoice processing and payment handling.
- Established new accounts and services efficiently.
- Updated customer account details and created service agreements.
- Managed prompt responses to emails and voicemails, ensuring seamless communication.
- Operated office equipment such as printers, copiers, scanners, and postal machines.
- Proactively identified potential problems or challenges faced by clients, offering solutions before they escalated into larger issues.
- Worked closely with other departments to resolve any account-related issues quickly and efficiently, minimizing the impact on clients.
- Collaborated with sales teams to ensure seamless onboarding of new accounts, resulting in smooth transitions and satisfied customers.
- Provided exceptional customer service, consistently exceeding client expectations and building long-lasting relationships.
- Increased revenue by identifying opportunities for upselling and cross-selling products to existing clients.
- Enhanced client satisfaction by addressing and resolving account-related issues promptly.
Customer Service Representative
ACT
01.2015 - 01.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Answered a high volume amount of calls
Customer Service Representative
Sunloan
09.2009 - 12.2014
- Welcomed arriving guests and clients courteously.
- friendly, knowledgeable assistance.
- Maintained a tidy reception area to ensure a welcoming environment.
- impression.
- Handled multi-line phone system for responding to inquiries.
- calls to correct departments and personnel.
- Handled client interactions through email, phone, and mail.
- Executed copying and faxing duties to support staff operations.
- filing documents.
- Processed transactions and printed receipts.
- high volume calls
Education
G.E.D -
Moultrie Technical College
Moultrie, GA06.2015
Skills
- Customer satisfaction
- Email etiquette
- Sales support
- Cross-functional teamwork
- Customer service skills
- Problem-solving skills
- Time management
- Attention to detail
- Multitasking Abilities
- Calm and professional under pressure
- Reliability
- Excellent communication
- Computer skills
- Active listening
- Problem resolution
- Phone etiquette
- Call center experience
Timeline
Account Support Specialist
Paul’s Termite and Pest Control
12.2023 - Current
Customer Service Representative
ACT
01.2015 - 01.2016
Customer Service Representative
Sunloan
09.2009 - 12.2014
G.E.D -
Moultrie Technical College
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