Trinity Kutchmark
Wintersville,OH
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results for clients. Ready to tackle new challenges and advance organizational and technical objectives with dedication and enthusiasm.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Account Support Specialist
Factual Data
04.2020 - Current
- Enhanced client satisfaction by addressing and resolving account-related issues promptly.
- Collaborated with sales teams to ensure seamless onboarding of new accounts, resulting in smooth transitions and satisfied customers.
- Provided exceptional customer service, consistently exceeding client expectations and building long-lasting relationships.
- Worked closely with other departments to resolve any account-related issues quickly and efficiently, minimizing the impact on clients.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Cross-trained and provided backup support for organizational leadership.
- Trained staff on operating procedures and company services.
- Completed case work varying from Billing changes to onboarding new clients
Operations Agent
DataVerify
10.2017 - 04.2020
- Taking inbound client calls
- Verifying and logging all calls and emails
- Improved operational efficiency by streamlining processes and implementing new strategies.
- Collaborated with cross-functional teams to drive continuous improvement initiatives, resulting in increased productivity.
- Trained and developed new hires to drive efficient performance by teaching and emphasizing key skills, procedures and performance optimization strategies from day one.
- Organizing multiple inboxes, indexing maintenance on Customer Accounts and analyzing daily files for errors
- Assist other departments with on task items.
- Supported strategic planning efforts by providing input on operational considerations such as staffing levels and resource allocation.
- Enhanced customer satisfaction with timely resolution of issues, clear communication, and follow-up on concerns.
- Maintained compliance with industry regulations by conducting regular audits and implementing corrective actions when necessary.
4506T/SSA Specialist
DataVerify
03.2016 - 10.2017
- Daily processing of Customer Support Email notices.
- Organizing inbox for incoming faxes.
- Analyze Client forms for errors to submit or reject back for corrections.
- Review Daily reports on orders and log errors.
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time.
Administrative Assistant/Receptionist
Chroma Graphics
09.2014 - 03.2016
- Responsible for answering multi-line phone system in timely professional manner, distribution of all incoming mail, order office supplies, data entry, assist the Accounting Department with scanning of Accounts Payable Invoices, organizing office space, keeping the office clean and in good condition for customers
- Greeted visitors and handled pickup orders.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Assisted with orders when behind
Education
Michigan State University
High School Diploma -
Commonwealth Connections Academy
Harrisburg, PA06.2014
Skills
- Customer Satisfaction
- Email Etiquette
- Sales Support
- Cross-Functional Teamwork
- Salesforce Experience
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking Abilities
- Calm and Professional Under Pressure
- Reliability
- Computer Skills
- Customer service excellence
- Organizational Skills
- Active Listening
- Data Entry
- Microsoft Office
- Task Prioritization
- Self Motivation
- Interpersonal Skills
- Product Knowledge
- Goal Setting
- Administrative and Office Support
- Customer Data Confidentiality
- Order Fulfillment
- Inbound Call Management
- Professional telephone demeanor
- Staff education and training
- Multi-Line Phone Systems
- Account updating
Accomplishments
- Resolved product issues through consumer testing.
- Used Microsoft Excel to develop Quality review spreadsheets.
- Achieved Client facing goals by completing on boards with accuracy and efficiency.
- Collaborated with team of 5 in the development of our new Onboarding form.
References
- Joesph Buchko, (724) 693-9050, Chromajoe@gmail.com
- George Logue, (412) 253-0602, George.logue@devwaretechnology.com
- Faron Franklin, (412) 788-8818, Faronfranklin@hotmail.com
Certification
- GLBA Certified
- UDAAP Certified
Reading murder mysteries
My spare time, I enjoy getting lost in a thrilling novel. My favorite writers include Beverly Barton
Reading romantic suspense novels
In my spare time, I enjoy losing myself in a thrilling novel. My favorite authors include Beverly Barton and Nora Roberts. They provide my mind a way to escape and relax after a taxing day.
Additional Information
My Goal is to strive for excellence in everything I do and am willing to learn a new skill. I am currently working on my Bachelor's Degree in Computer Systems and information through Champlain College to grow my passion in the technical world.
Timeline
Account Support Specialist
Factual Data
04.2020 - Current
Operations Agent
DataVerify
10.2017 - 04.2020
4506T/SSA Specialist
DataVerify
03.2016 - 10.2017
Administrative Assistant/Receptionist
Chroma Graphics
09.2014 - 03.2016
Michigan State University
High School Diploma -
Commonwealth Connections Academy
- GLBA Certified
- UDAAP Certified
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