Jolene Bedingfield
Groveland,Florida
Summary
Relationship Building Professional skilled in growing sales and improving customer relations. Strategically-minded in capturing new business and leveraging dynamic market opportunities. Accomplished in exceeding targets with results-driven approach.
Goal is to always help and provide for people first.
Overview
16
16
years of professional experience
Work History
Sr. Client Success Manager
Factual Data
09.2020 - 11.2023
- Established and maintained strong relationships with over 50 key customers, resulting in increased customer loyalty and revenue growth.
- Conducted regular quarterly business reviews with clients, sharing performance metrics and discussing future goals and initiatives.
- Streamlined onboarding processes for new clients, reducing the time to initial product adoption.
- Developed and delivered tailored training sessions to improve client understanding of software features and functionalities.
- Identified upsell opportunities by conducting thorough account reviews and presenting relevant solutions.
- Increased client retention by proactively addressing potential challenges and providing strategic recommendations for improvement.
- Collaborated with cross-functional teams to address client concerns and resolve complex issues in a timely manner.
- RFPs from finance to assist in negotiations.
MARKETING REPRESENTATIVE
VALPAK AND PLATINUM CORPORATION
02.2014 - 09.2020
- Met with business owners both face to face and via phone for new business development strategies.
- Helped to increase their ROI with direct and digital media with targeting marketing and advertising.
- Created SEO, SEM and landing pages to collaborate with local businesses to spread awareness of their business and content.
- Cold calling and foot prospecting with a hunter mentality
- Highest retention rating in the office
- Sales Team of the Year 2015
- Presented live demonstrations via Power Point
- Used Google Analytics to find the best practice and offers to help the business thrive and succeed
- Attended industry events and trade shows to promote brand and build relationships with potential customers.
Office Administrative Assistant
DEEP CREEK BAPTIST CHURCH PRESCHOOL
05.2013 - 02.2014
- Kept complete and accurate records of financial transactions
- Assisted director in preparing registration, publicity, advertising, staff training materials, end of school year programs
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
REGIONAL SUPPORT AND SALES SPECIALIST
CBCINNOVIS
01.2008 - 01.2013
- Built rapport, managed and consulted with over 1,000 banking and mortgage related customers and assessed needs to make product recommendations and upsell.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
Education
Bachelor of Science - Business Management
FLORIDA SOUTHERN COLLEGE
Lakeland, FL05.2001
Skills
- Business Development
- Customer Relationship Management
- Training & Development
- Cold Calling
- Marketing
- Inside/Outside Sales
- Negotiation
- Customer Retention
- Upselling Techniques
- CRM Software/Salesforce
Volleyball Coach
Over 10 years coaching to provide positive support and mental strength for our youth in our community.
Timeline
Sr. Client Success Manager
Factual Data
09.2020 - 11.2023
MARKETING REPRESENTATIVE
VALPAK AND PLATINUM CORPORATION
02.2014 - 09.2020
Office Administrative Assistant
DEEP CREEK BAPTIST CHURCH PRESCHOOL
05.2013 - 02.2014
REGIONAL SUPPORT AND SALES SPECIALIST
CBCINNOVIS
01.2008 - 01.2013
Bachelor of Science - Business Management
FLORIDA SOUTHERN COLLEGE
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