Gabrielle Roberts

Responsible for researching and vetting potential clients to confirm permissible use of consumer data regulated by the Fair Credit Reporting Act and Gramm-Leach-Bliley Act. Ensure contracts for new customers are completed accurately prior execution.

The procedure is intended to satisfy our compliance obligation to verify new potential applicants and existing business entities to ensure that they are legitimate businesses that have appropriate permitted use for the products and services for which they are applying for.

DataVerify falls under the umbrella of Factual Data, Inc.

Conducted high volume outbound calls and process incoming verification orders (i.e employment, education, professional reference) with accuracy, perform data entry, filing and mailing.

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Improved safety procedures to create safe working conditions for workers.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Responsible for making daily deposits to the bank

• Greeted customers and helped with product questions, selections, and purchases.
• Maintained clean sales floor and straightened and faced merchandise.
• Helped customers complete purchases, locate items, and join reward programs.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Issued receipts and processed refunds, credits, or exchanges.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Offered each customer top-notch, personal service to boost sales and customer satisfaction.
• Managed cash register after end of shift to balance and record accurate transactions.

• Helped customers complete purchases, locate items, and join reward programs.
• Greeted customers and responded to requests for information.
• Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
• Processed credit card, EBT, and gift certificate payments with electronic computer system.
• Maintained organized and orderly front end and removed carts, baskets, and debris.
• Approached every question or concern with calm and level-headed approach.
• Checked ID for age-restricted items to prevent sales of alcohol or tobacco products to ineligible customers.
• Created staff break and lunch schedules strategically to keep store adequately staffed for customer traffic.
• Worked with floor team and managers to meet wide range of customer needs.
• Monitored self-checkout systems and provided help in resolving complex problems.