Alicia Faulkner

Lushious Events and Catering - Chicago, IL

• Catering Sales and Front-of-House operations for group sales, semi-private and full venue buyouts for 3 local retail & restaurant venues.
• Managed high volume inquiries, streamlined sales and operations process, and maximized target revenue profit for across cost centers.
• Close communication with culinary and marketing teams to strategize pop up events, promote local business partnerships, & engage in Central Street Alliance community events.

The Art Institute of Chicago - Chicago, IL

• Managed 1.2 million annual catering and logistic operation for internal market including benefits, donor cultivation, exhibition openings, and campus life.
• Increased 1 million annual external revenue by building strong board, corporate, and industry relationships.
• Analyzed competitive data trends to develop targeted sales strategies and exceed 9 million team revenue goals.
• Created cross-promotional marketing to increase audience exposure and drive sales volume by 10 percent of team budget.
• Collaborated on events across diverse curatorial and client demographics.
• Coordinated facilities and auxiliary services to ensure seamless accommodations and wayfinding.

Metropolitan Museum of Art - New York, NY 2019 - 2020

University of Chicago - Chicago, IL 2016

Porsche North America Headquarters - Atlanta, GA 2015

Cleveland Museum of Art - Cleveland, OH 2011

• Supported RFP presentations for securing new specialty venue accounts.
• Planned catering and logistical planning of major opening events.
• Fostered interdepartmental relationships with venue and client markets.

Lincoln Park Zoo - Chicago, IL

• Directed operation of 1 million internal and 500K external volume annually.
• Developed KPI's and budget goals dedicated to 10 percent profitability, 25 percent labor margins, and 100 percent customer satisfaction.
• Oversaw staff training protocol in HR, safety, sanitation and service.

Pepsi Center - Denver, CO

• Supervised hospitality for 1000 annual team, press, and tour accommodations.
• Advanced in guest relations for corporate client and club membership.
• Assisted Director of Banquets in special project management for seasonal promotions and special event marketing.