ALICIA FERRARI
Long Beach,CA
Summary
Dedicated Administrative Assistant with excellent experience. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Secretary
Molino HOA Executive Board
07.2021 - Current
- Relationship Management- Connect with the residents of the community to obtain security and support on various situations, Oversee issues between residents, Listen to ideas from residents in improving the establishment
- Property Management- Concur with various board members regarding the current rules and regulations, Establish with the current property management company better flow of communication
- Administrative Management- Oversee the residents with various questions, Attend board meetings and record minutes
Corporate Filings Specialist/Compliance Project Manager
Traffic Management, Inc
06.2021 - 12.2022
- Obtained and maintained business licenses for local agencies.
- Trained employees on local agency's requirements to do work and establishing brick and mortar branches.
- Reviewed documents, files, transcripts and other records to assess compliance and potential risk.
- Managed compliance efforts, reporting and audits.
- Structured programs, produced working documentation and implemented best practices.
Customer Service Representative
06.2019 - 08.2020
- Managed over 100 vanpools- Communicated with various vanpools regarding the health of the vanpool, maintenance of the vehicles, Troubleshoot issues that may developed, but not limited to accounting, personal, required amount of participants, and/or vehicle issues, Creatively save 7 vanpools from disengaging, created 2 new vanpools to participate in the program
- Communicated with over 35 accounts- Developed relationships with POCs at the companies the vanpoolers worked at, Coordinated site visits to gain more participants, Created incentives for companies to establish more participation
- Communicated with Transit Agencies- Obtaining subsidies for the vanpools, researching other transit agencies to gain new participation
Manager’s Assistant
Enterprise Rent a Car
09.2014 - 06.2019
- Vehicle Management- Logistically obtained & managed the inventory of vehicles, Scheduled Preventative Maintenance of vehicles, Securely managing vehicles while on rent
- Employee Management- Mentored & trained new hires with the various responsibilities of the branch
- Developed new hires to excel at Enterprise
- Account Management- Maintained bad debt and kept it at a minimum, Collected funds from renters when vehicle was still on rent, collected funds from insurance claims, created incentives for various shops to refer their customers to use Enterprise Rent a Car, while personal car was in the shop
- Customer Sales & Service- Achieved unduly & consistently corporate’s standards in sales & service.
Activity Coordinator
Emmanuel RCA Keenager’s Group
12.2016 - 12.2017
- Coordinated activities for the seniors which included museum visits, dinner and plays, various outings
Education
Bachelors - Applied Studies, minoring, Communications, Business Management & Human Resources
Skills
- Multi-Line Phone Systems
- Office Staff Leadership
- Verbal and Written Communication
- Schedule Management
- File Systems Management
- Developing Presentation
- Vendor Relations Skills
- Microsoft Office, including Teams
Certification
Certified Notary Public
Timeline
Secretary
Molino HOA Executive Board
07.2021 - Current
Corporate Filings Specialist/Compliance Project Manager
Traffic Management, Inc
06.2021 - 12.2022
Customer Service Representative
06.2019 - 08.2020
Activity Coordinator
Emmanuel RCA Keenager’s Group
12.2016 - 12.2017
Manager’s Assistant
Enterprise Rent a Car
09.2014 - 06.2019
Bachelors - Applied Studies, minoring, Communications, Business Management & Human Resources
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