- Enjoy paddleboarding for overall physical and mental well-being
- Hiking enthusiast-hiking around Papago every day after work
- Sunsets and the beauty of nature
- Member of the Phoenix Zoo And Desert Botanical Garden
- Creating art of many mediums
- Gardening and trips to Moon Valley Nursery!
Alicia Flockhart
Scottsdale,AZ
Summary
Professional with a proven track record in visual merchandising, management and customer service, highly prepared for this role! Motivated at creating engaging, beautiful store layouts and displays that drive customer engagement and increase sales. Very strong interpersonal skills with focus on training and mentoring teams to become effective at helping customers and building sales. Beyond excited for an opportunity to work in a horticultural environment, being a beloved personal hobby!
Overview
23
23
years of professional experience
Work History
Operations Associate
SV Environmental Consulting LLC
Tempe, AZ
05.2023 - Current
- Industrial and pharmaceutical project consulting and equipment resale. Coordinating, ordering, and shipping parts and supplies for multiple large projects at a time, including clients such as American Airlines and For Hims & Hers Health, Inc.
- Oversee daily operations, ensuring timely completion of tasks and adherence to company policies and procedures.
- Resolve customer issues promptly and professionally, maintaining high satisfaction rates while minimizing escalations.
- Maintain and prioritize to-do-list and followed up to complete tasks on-time.
- Cultivated positive relationships with vendors to secure favorable terms and improve supply chain reliability.
Independent Business Owner
Operation Beautification by Alicia
Phoenix, AZ
06.2017 - 05.2023
- Built an independent cleaning and organization business starting with neighbors and friends as clients.
- Quickly gained full-time work with repeat clientele through networking and high recommendations.
- Grew business to two-three clients per day, including some AirBnB and VRBO clients.
- Highly detailed and thorough.
Heroine of Hops/Market Sales Manager
Scottsdale Beer Company
Scottsdale, AZ
07.2016 - 05.2017
- More than tripled the account portfolio by seeking out and growing new accounts.
- Managed regular sales calls to build great business relationships and partnerships that resulted in 15% positive sales growth.
- Maintained high visibility in the market by successfully scheduling and executing promos and events to engage consumers and grow sales.
Phoenix Market Beer Ranger
New Belgium Brewing Company
Phoenix, AZ
04.2014 - 03.2016
- Managed the growth and development of the NBB Brands, built strong partnerships with key accounts, achieved company goals, and maintained high visibility in the market by creating impactful displays to drive sales.
- Conducted staff trainings on products and created POS items to display at each account to impact bottom line.
- Held many consumer tastings, dinners and events to bring NBB to the forefront and get consumers excited about our brand.
- Built and managed distributor partnerships to ensure NBB was at the forefront in their minds when selling to accounts.
- Conducted monthly business reviews and product kick offs to drive sales in the market.
VP of Happiness/Senior Territory Manager
SanTan Brewing Company
Chandler, AZ
06.2010 - 04.2014
- Managed a portfolio of 200+ accounts, both on and off-premise.
- Managed regular sales calls to build great business relationships and partnerships that resulted in positive growth of sales.
- For each sales call: prepared/pre-planned, surveyed account, performed quality check, ensured prominent POS and display placement, added value, called on buyer, and followed up.
- Conducted fun tastings, dinners and events for consumers to build our brand and continue to grow sales.
- Trained new and existing accounts on our brands and overall beer knowledge to create excitement and ensure success.
Beer/Wine Buyer Specialist
Whole Foods Market Inc
Chandler, AZ
02.2009 - 06.2010
- Provided excellent customer service and education using extensive beer/wine knowledge.
- Achieved and exceeded department margin and sales targets.
- Worked directly with distributors and suppliers weekly to create orders as needed.
- Created, marketed and executed weekly beer and wine events/classes to engage and educate customers in order to drive sales in our department while gaining many repeat customers.
- Maintained highly engaging visual displays of product to create interest and drive sales.
Regional Visual Marchandising Manager
Pier One Imports
Phoenix, AZ
09.2002 - 02.2009
- Traveled to stores in the AZ market, including Tucson, Yuma and Flagstaff, training staff and managers on best practices in Pier 1 visual merchandising standards to enhance the customer experience and create sales.
- Helped teams daily with executing seasonal and monthly display changes, all while assisting customers on the sales floor to ensure a wonderful shopping experience.
- Opened a total of 5 new stores, including AZ, TX and CO, as lead VM Manager from start to finish. Lead opening teams from unloading and unpacking stock, to setting and creating beautiful, engaging displays to drive sales.
- Awarded Top Regional Visual Merchandiser for the West Zone for surpassing all standards.
- Passionate and driven to create a beautiful atmosphere and displays while driving sales.
General Store Manager
Pier One Imports
Phoenix, AZ
09.2002 - 09.2004
- Established a positive work environment by fostering open communication and promoting teamwork among employees.
- Managed financial aspects of the store including budgeting, expense tracking, and payroll administration for optimal cost control.
- Optimized store layout to enhance customer flow and maximize revenue from merchandise displays.
- Resolved customer complaints effectively by addressing their concerns promptly while adhering to company policies.
- Awarded Top Store Manager of the Region for surpassing all goals.
Education
Bachelor of Arts - BAILS -Focus On Fine Arts And Emphasis On Vis Comm
Northern Arizona University
Flagstaff, AZSkills
- Merchandise presentation following company guidelines that go above and beyond
- Strong customer service and proven sales skills
- Creative vision to excite customer into creating their own
- Energetic and driven in every aspect
- Experienced manager, leader, trainer, and mentor
- Art student with a strong eye for detail and composition
- Awarded Pier One's Top Visual Merchandiser for the West Zone 2006
- Awarded Pier One's Top Store Manager for the AZ Region 2004
- Experienced Visual Merchandising Manager with a proven track record of success
Interests
Timeline
Operations Associate
SV Environmental Consulting LLC
05.2023 - Current
Independent Business Owner
Operation Beautification by Alicia
06.2017 - 05.2023
Heroine of Hops/Market Sales Manager
Scottsdale Beer Company
07.2016 - 05.2017
Phoenix Market Beer Ranger
New Belgium Brewing Company
04.2014 - 03.2016
VP of Happiness/Senior Territory Manager
SanTan Brewing Company
06.2010 - 04.2014
Beer/Wine Buyer Specialist
Whole Foods Market Inc
02.2009 - 06.2010
Regional Visual Marchandising Manager
Pier One Imports
09.2002 - 02.2009
General Store Manager
Pier One Imports
09.2002 - 09.2004
Bachelor of Arts - BAILS -Focus On Fine Arts And Emphasis On Vis Comm
Northern Arizona University