Alicia Flores
Houston,TX
Summary
Goal-driven analyst polished in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success.
Overview
9
9
years of professional experience
Work History
Sentry Tracking Analyst
Praxair - Linde Gas & Equipment
Houston, TX
03.2019 - Current
- Responsible for administration and analysis of Sentry cylinder tracking
- Providing accurate usage data of each cylinder
- Monitoring cylinder barcode data and history
- Ensuring data aligns between multiple systems
- Work with branches and users to ensure compliance with all aspects of cylinder tracking
- Resolve data discrepancy
- Communicating routinely with general sales managers, territory managers and branches
- Assist with data gathering pertaining to cylinder balances
- Handling of special accounts
Credit and Collections Representative
Praxair - Linde Gas & Equipment
Houston, TX
08.2017 - 03.2019
- Responsible for the investigations and analysis of credit information
- Resolving moderately complex credit problems on highly sensitive accounts
- Escalate customer disputes and collection situations as necessary
- Assist team in meeting inbound service level standards
- Ensuring that vendor invoices are processed, coded and submitted to accounts payable accurately and in a timely manner.
Customer Service Representative
Praxair - Linde Gas & Equipment
Houston, TX
04.2016 - 08.2017
- Provide customer support in purchasing consumables
- Respond to all customer inquiries via telephone, e-mail and fax daily; average of 120 phone calls/emails daily
- Resolve product and service related problems in a timely manner
- Identify, initiate and facilitate resolution of customer issues
- Cultivate positive and enduring relationships with customers
Customer Service Representative
Voestalpine Bohler Welding
Sugar Land, TX
08.2015 - 04.2016
- Answer customers' questions about products and their accouunts
- Investigate customer service issues and ensure all customer complaints are resolved in a timely manner
- Serve and manage new and existing accounts
- Contribute to increased customer sales
Education
Bachelor of Science - Psychology, Minor in Criminal Justice
University of Houston - Downtown
Houston, TX05-2024
Skills
- Attention to detail
- Strong organizational skills
- Ability to multitask in a fast-paced environment
- Great analytical skills
- Self-motivated & goal-oriented
- Highly effective communication
- Bilingual; fluent in English and Spanish
- Fast learner
Timeline
Sentry Tracking Analyst
Praxair - Linde Gas & Equipment
03.2019 - Current
Credit and Collections Representative
Praxair - Linde Gas & Equipment
08.2017 - 03.2019
Customer Service Representative
Praxair - Linde Gas & Equipment
04.2016 - 08.2017
Customer Service Representative
Voestalpine Bohler Welding
08.2015 - 04.2016
Bachelor of Science - Psychology, Minor in Criminal Justice
University of Houston - Downtown
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