Alicia Flores
Summary
Dedicated and motivated individual with a strong passion for public safety and community service, seeking to join the Police Academy to pursue a career in law enforcement. Known for strong ethics, quick decision-making, and the ability to remain calm under pressure. Eager to being formal law enforcement training and contribute to building safer communities while upholding the highest standards of integrity and professionalism.
Overview
5
5
years of professional experience
Work History
Security Officer
Universal Orlando Resorts
07.2024 - Current
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicles and by foot.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals off property
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Wrote detailed reports of all security incidents and investigations.
Cashier / Service Advocate
Target
07.2023 - 08.2024
- Answering customer inquiries
- Follow communication procedures, guidelines and policies
- Help customers with any tasks in a timely manner
- Keep customers up to date with products and sales
Customer Service Agent (Remote)
Chewy
09.2021 - 06.2023
- Managing customer calls and customer service inquires
- Identify and assess customers' needs to achieve satisfaction
- Follow communication procedures, guidelines and policies
- Build sustainable relationships and trust with customer accounts through open and interactive communication
Cashier
Bass Pro Shops
04.2021 - 08.2021
- Provides a positive customer experience with fair, friendly, and courteous service
- Operate POS systems for checking out processes
- Meet quotas for sales
- Greet customers when entering or leaving the store
Hostess
Beverly Hills Cafe
04.2020 - 11.2020
- Welcome guests to the venue
- Provide accurate wait times and monitor waiting lists
- Coordinate with wait staff about available seating options
- Answer incoming calls and address customers' queries
Education
Diploma -
Cooper City High School
Associate of Science - Criminal Justice
Broward College
05.2023
Bachelor of Science - Criminal Justice
University of Central Florida
05-2025
Skills
- Fluent in English
- Leadership
- Customer Service
- Incident reporting
- Class D Security license
- Security screenings
- First aid and CPR certified
- Patrolling
- Verbal and written communication
Timeline
Security Officer
Universal Orlando Resorts
07.2024 - Current
Cashier / Service Advocate
Target
07.2023 - 08.2024
Customer Service Agent (Remote)
Chewy
09.2021 - 06.2023
Cashier
Bass Pro Shops
04.2021 - 08.2021
Hostess
Beverly Hills Cafe
04.2020 - 11.2020
Diploma -
Cooper City High School
Associate of Science - Criminal Justice
Broward College
Bachelor of Science - Criminal Justice
University of Central Florida
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