Summary
Overview
Work History
Education
Skills
Timeline
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Alicia Flores

Fort Myers

Summary

Dynamic bar manager with proven expertise at Gulf Waters RV Resort, excelling in customer service and team leadership. Enhanced revenue through innovative cocktail menus and strategic promotions, while ensuring compliance with health regulations. Skilled in inventory management and conflict resolution, fostering a loyal clientele and a positive work environment.

Experienced with managing bar operations and staff. Utilizes strategic planning to optimize inventory and increase profitability. Strong understanding of customer service principles and team management.

Hospitality professional with proven track record in upscale bar environments. Led teams to deliver outstanding service and maintain high standards of cleanliness and safety. Known for effective communication and problem-solving abilities.

Professional hospitality leader with significant experience in managing high-energy bar environments. Proven ability to enhance guest satisfaction, streamline operations, and drive revenue growth. Strong focus on team collaboration and delivering consistent results, adapting seamlessly to evolving needs. Expertise in inventory management, staff training, and creating inviting atmosphere. Reliable and goal-oriented, ensuring operations run smoothly and efficiently.

Overview

11
11
years of professional experience

Work History

Clubhouse/ Bar Manager

Gulf Waters RV Resort
10.2022 - 08.2025
  • Assisted in managing daily bar operations to ensure smooth service and customer satisfaction.
  • Learned and adhered to safety protocols for food and beverage handling.
  • Supported inventory management by tracking stock levels and placing orders as needed.
  • Maintained cleanliness of bar area, ensuring compliance with health regulations.
  • Collaborated with team members to create a positive work environment and enhance service delivery.
  • Gained familiarity with POS systems for processing transactions efficiently.
  • Adapted quickly to changing situations, demonstrating flexibility in fast-paced environments.
  • Closed out cash register and prepared cashier report at close of business.
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
  • Mentored and trained staff members to ensure exceptional customer service standards.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
  • Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
  • Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
  • Developed strong relationships with suppliers, negotiating favorable terms and pricing.
  • Streamlined inventory management for optimal stock levels and reduced waste.
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
  • Enhanced team productivity through effective scheduling and task delegation.
  • Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
  • Increased revenue with creative marketing initiatives and promotional events.
  • Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing 100% improvement over prior onboarding process.
  • Managed financial aspects of the business, including budgeting, forecasting, and reporting.
  • Safeguarded compliance with health, safety, and sanitation regulations in all operations.
  • Improved customer service rankings by resolving issues quickly and accurately.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Boosted customer satisfaction by implementing innovative bar management strategies.
  • Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
  • Coordinated themed nights attracting different demographics expanding overall clientele.
  • Analyzed sales data to identify trends, adjusting menu offerings accordingly.
  • Led training sessions for new staff, improving service quality and team cohesion.
  • Enhanced supplier relationships, ensuring timely delivery of high-quality products.
  • Monitored financial reports to identify and address areas of concern, improving financial health.
  • Boosted bar revenue by implementing innovative cocktail menus and themed event nights.
  • Streamlined bar operations by adopting more efficient scheduling system, reducing staff overtime.
  • Improved bar layout for better customer flow and comfort, increasing seating capacity and satisfaction.
  • Negotiated with suppliers to secure more favorable pricing, enhancing profit margins.
  • Engaged with community on social media, enhancing bar's online presence and attracting younger demographic.
  • Conducted competitive analysis to stay ahead of trends, adapting offerings to meet market demands.
  • Implemented strict hygiene and safety protocols, ensuring safe environment for both staff and patrons.
  • Organized charity events, boosting community engagement and bar visibility.
  • Handled customer complaints professionally, resolving issues promptly and effectively.
  • Managed inventory to reduce wastage, ensuring optimal stock levels for daily operations.
  • Fostered positive work atmosphere, reducing staff turnover rates.
  • Elevated customer satisfaction with introduction of customer feedback system, addressing concerns promptly.
  • Upgraded point of sale systems for faster order processing and billing, reducing wait times for customers.
  • Enhanced team performance through regular reviews and constructive feedback, fostering culture of excellence.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Motivated staff to perform at peak efficiency and quality.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Developed unique events and special promotions to drive sales.
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.

Bartender/ Server

The Cottage/ Shuckers
01.2016 - 09.2022
  • Prepared and served beverages following standard recipes and presentation guidelines.
  • Managed inventory levels, ensuring timely restocking of bar supplies and ingredients.
  • Maintained cleanliness and organization of the bar area to promote efficiency during service.
  • Developed strong customer relationships by providing personalized service and recommendations.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Monitored cash register operations, accurately processing payments and managing daily sales reports.
  • Collaborated with kitchen staff to ensure seamless service during busy shifts, improving overall guest satisfaction.
  • Served high customer volumes during special events, nights, and weekends.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
  • Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
  • Enhanced customer experience with engaging conversations and personalized drink recommendations.
  • Boosted beverage sales, designing and promoting range of signature cocktails.
  • Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
  • Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
  • Upheld strict regulations for safe alcohol service and food safety.
  • Kept bar stocked with liquors, juices and garnishes for drinks.

Batender/ Server

La Ola -"the Wave" Surfside Restaurant
05.2014 - 02.2019
  • Developed and maintained extensive knowledge of cocktail recipes and beverage pairings.
  • Trained and mentored new bartenders on service standards and operational procedures.
  • Oversaw inventory management, ensuring stock levels met demand without excess waste.
  • Implemented efficient workflow systems to enhance customer service during peak hours.
  • Collaborated with kitchen staff to synchronize food and beverage orders for timely delivery.
  • Resolved customer complaints swiftly, enhancing overall guest satisfaction and retention.
  • Managed cash handling processes, maintaining accuracy in transactions and daily reports.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.

Education

High School Diploma -

Hoover High School
Des Moines
05-2003

Skills

  • Customer service
  • Team leadership
  • Problem-solving
  • Staff training
  • Health and safety
  • Training and mentoring
  • Responsible alcohol service
  • Bar management
  • Inventory management
  • Staff scheduling
  • Health codes compliance
  • Conflict resolution
  • Customer relationship building

Timeline

Clubhouse/ Bar Manager

Gulf Waters RV Resort
10.2022 - 08.2025

Bartender/ Server

The Cottage/ Shuckers
01.2016 - 09.2022

Batender/ Server

La Ola -"the Wave" Surfside Restaurant
05.2014 - 02.2019

High School Diploma -

Hoover High School

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