ALICIA FONTAINE
Fayetteville,NC
Summary
Reliable healthcare professional with extensive experience in patient care coordination, including admissions and transfers. Demonstrates strong communication abilities, adept at managing interactions between patients, families, and healthcare staff. Committed to enhancing patient experiences while ensuring compliance with healthcare regulations.
Overview
23
23
years of professional experience
Work History
Patient Placement Coordinator
Cape Fear Valley Medical Center
Fayetteville, North Carolina
12.2023 - Current
- Coordinated patient admissions and transfers within Cape Fear Valley Medical Center.
- Managed communication between patients, families, and healthcare staff effectively.
- Conducted assessments of patients to determine their eligibility for admission into the hospital.
- Facilitated discharge planning to ensure seamless transitions for patients.
- Collaborated with healthcare professionals to formulate individualized plans of care and adapt plans to patients' changing needs, defining treatment type, duration and dosage.
- Provided support during emergency admissions to optimize bed utilization.
- Utilized electronic health record systems for patient data management.
- Maintained up-to-date knowledge of current regulations related to patient placement activities.
MEDICAL ASSISTANT
DR CELIA MENDES GYNECOLOGY AND AESTHETICS 36 Hrs/wkly
03.2016 - 12.2023
- Provides exceptional customer service to clients, patients, and providers through friendly, caring, informative and professional interactions.
- Maintain accurate and detailed progress notes pertaining to all aspects of the intake process.
- Resolved client, patient, and provider concerns by identifying problems and coordinating corrective actions to enhance satisfaction.
- Maintains a working knowledge of billing, documentation, and reimbursement guidelines.
- Authorized prescription refills for patients, ensuring accuracy and compliance with medical guidelines. and provide prescription information to pharmacies.
- Prepared and administered medications and injections following physician instructions and adhered to HIPAA and government compliance.
- Perform general office duties, such as answering telephones, taking dictation, or completing insurance verifications, collecting co-pays and Prior Authorizations.
- Provides specialized and expert administrative patient support while working collaboratively with provider.
- Processes incoming patient secure messaging through patient portal and coordinates with provider appropriately.
- Manages patient systems to verify and validate accuracy and resolve issues; evaluates patient information and clinic schedule lists to determine whether the patient requires an immediate appointment or telehealth visit.
- Utilized advanced knowledge of health care processes to ensure efficient and prioritized patient appointment scheduling, maintaining optimal patient flow.
- Utilizes various software, hardware system products, and data portals to transfer and capture information electronically for the support of the daily operation of the office.
- Educates providers about patients, practical knowledge of the standard procedures, medical records, medical terminology, security of sensitive electronic files, process improvement, and customer service.
- Managed and organized patient records using electronic health record systems to ensure easy access and accuracy. using electronic health record systems.
Medical Assistant
Sandhills Womancare 36 Hrs/wkly
10.2011 - 03.2017
- Recorded patients' medical history and vital statistics in EMR system to ensure accurate and comprehensive medical records.
- Prepared treatment rooms for patient examinations, ensuring cleanliness and readiness for optimal patient care.
- Interview patients to obtain medical information and measure their vital signs, weight, and height
- Authorize drug refills and provide prescription information to pharmacies
- Clean and sterilize instruments and dispose of contaminated supplies.
- Administered medications and injections per physician instructions.
- Perform routine laboratory tests and injections.
- Managed scheduling of patient appointments and registration, facilitating efficient patient flow and access to care.
Supervisor
Centra Comm, NC
10.2008 - 03.2012
- Managed 5 to 10 employees as shift leader, ensuring proper handling of calls and emergency requests to maintain operational efficiency.
- Answered high volume inbound calls, greeted callers, and provided accurate information to hospitals and local companies, ensuring effective communication.
- Route emergency calls appropriately. Page individuals to inform them of telephone calls, using paging or interoffice communication equipment
- Performed clerical duties, including typing, proofreading, accepting orders, scheduling appointments, and sorting mail, utilizing strong knowledge of Word, Excel, and EHR systems.
Specialist 92S
United States Army Erie
07.2003 - 07.2007
- Completed combat training and job specialty training to enhance operational readiness.
- Developed strong work ethic and ability to perform under pressure through rigorous military training.
- Coordinated logistics for supply chain management and equipment distribution.
- Provided expertise in operational planning for tactical missions and exercises.
Education
Medical Coding and Billing -
Kaplan University
6301 Kaplan University Avenue 02-2015
Certified CNA -
Fayetteville Technical School
Fayetteville, NC06-2013
High School Diploma -
East High Erie
Erie06-2003
Skills
- Patient admissions coordination
- Patient assessment
- Healthcare compliance knowledge
- Patient Safety Protocols
- Insurance processing
- Advanced Anatomy and Medical terminology
- Physical exams assistance
- Records management
- Excellent in Word, Excel and EHR systems
- Customer Service & Patient advocate
- Medical billing knowledge
Timeline
Patient Placement Coordinator
Cape Fear Valley Medical Center
12.2023 - Current
MEDICAL ASSISTANT
DR CELIA MENDES GYNECOLOGY AND AESTHETICS 36 Hrs/wkly
03.2016 - 12.2023
Medical Assistant
Sandhills Womancare 36 Hrs/wkly
10.2011 - 03.2017
Supervisor
Centra Comm, NC
10.2008 - 03.2012
Specialist 92S
United States Army Erie
07.2003 - 07.2007
Medical Coding and Billing -
Kaplan University
Certified CNA -
Fayetteville Technical School
High School Diploma -
East High Erie