Hannah Reed
Phoenix,AZ
Summary
Detail-oriented Patient Admissions Specialist with expertise in insurance verification and patient management. Streamlined office procedures and optimized workflows to enhance operational efficiency and patient care. Dedicated to advocating for patient needs and improving healthcare delivery. Results-driven healthcare professional with expertise in patient admissions coordination and medical records oversight. Skilled in implementing efficient office procedures that streamline workflows and improve patient satisfaction. Committed to enhancing communication between patients and medical staff.
Overview
5
5
years of professional experience
Work History
Health Unit Coordinator
UC Irvine Medical Center
Orange, California
11.2023 - 01.2025
- Coordinated patient admissions and discharges in a fast-paced medical environment, ensuring seamless transitions.
- Managed electronic health records, maintaining accuracy and confidentiality of patient information.
- Scheduled appointments and maintained calendars for healthcare providers to maximize efficiency.
- Facilitated communication between patients' families and medical staff to ensure clear understanding.
- Processed insurance documents and verified eligibility rapidly, reducing wait times for services.
- Implemented office procedures that significantly improved workflow in the healthcare setting.
- Routed incoming calls to appropriate departments, enhancing communication within the facility.
- Organized patient records systematically, ensuring easy access for medical staff.
Insurance Verification Specialist
NewSport Physical Therapy
Newport Beach, California
03.2022 - 11.2023
- Verified insurance eligibility for patient procedures and services.
- Resolved coverage discrepancies by communicating directly with insurance companies, ensuring accurate patient coverage.
- Reviewed patient information to ensure accurate data entry in systems.
- Collaborated with healthcare providers to gather essential documentation for claims processing.
- Educated patients on insurance benefits and coverage options, facilitating informed healthcare decisions.
- Followed up on unpaid claims and authorizations for billing department, enhancing claim resolution process.
- Maintained current knowledge of insurance policies and regulations.
- Processed pre-authorization requests for physical therapy treatments efficiently.
- Retained strong medical terminology understanding in an effort to better comprehend procedures.
Service Operations Manager
Albertsons Companies
Irvine, California
03.2020 - 03.2022
- Oversaw daily operations for service teams across multiple departments, ensuring effective service delivery.
- Developed and implemented process improvements to enhance service efficiency.
- Coordinated interdepartmental communication to enhance collaboration and improve service delivery.
- Monitored staff performance to ensure adherence to company policies and procedures.
- Coordinated training programs on customer service best practices for staff development.
- Conducted regular audits to ensure compliance with operational standards.
- Resolved customer inquiries and complaints, maintaining high satisfaction levels.
- Reviewed operational data to identify trends and inform strategic service enhancements.
Pharmacy Clerk
Albertsons Pharmacy
Huntington Beach, California
03.2021 - 03.2022
- Processed customer prescriptions accurately and efficiently.
- Assisted pharmacists with medication dispensing and inventory management.
- Managed cash register transactions and handled customer inquiries.
- Educated customers on medication usage and safety guidelines.
- Provided excellent customer service in a friendly manner to all clients visiting the pharmacy counter.
- Entered patient data into computer system to maintain accurate records.
Education
Master of Arts - Health Administration
Grand Canyon University
Phoenix, AZ12-2027
Bachelor of Arts - Public Health
University of California, Irvine
Irvine, CA06-2021
High School Diploma -
Elk Grove High School
Elk Grove, CA05-2017
Skills
- EHR management
- Insurance verification
- Patient admissions coordination
- Patient management
- Claims processing
- Medical records oversight
- Time management
- Interpersonal communication
- Patient advocacy
- Healthcare software
- Department coordination
- EMR maintenance
- HIPAA knowledge
- Patient education and support
- Interpersonal communication
Timeline
Health Unit Coordinator
UC Irvine Medical Center
11.2023 - 01.2025
Insurance Verification Specialist
NewSport Physical Therapy
03.2022 - 11.2023
Pharmacy Clerk
Albertsons Pharmacy
03.2021 - 03.2022
Service Operations Manager
Albertsons Companies
03.2020 - 03.2022
Master of Arts - Health Administration
Grand Canyon University
Bachelor of Arts - Public Health
University of California, Irvine
High School Diploma -
Elk Grove High School