ALICIA FONTAINE
Fayetteville,NC
Summary
Highly motivated and committed Medical Assistant and Certified Medical coder with over 15 years of strong, superior customer service skills. Detail-oriented professional looking to bring medical background and excellent customer service to the company. Effective communication, organizational and problem solving skills.
Overview
20
20
years of professional experience
Work History
MEDICAL ASSISTANT
DR CELIA MENDES GYNECOLOGY AND AESTHETICS
03.2017 - Current
- Interviews up to 30 patients per day, obtain medical information and measure vital signs, weight, and height.
- Authorize drug refills and provide prescription information to pharmacies.
- Clean and sterilize instruments and dispose of contaminated supplies and perform controls.
- Prepare and administer medications and injections as directed by a physician & adheres to HIPPA and government compliance.
- Perform general office duties, such as answering telephones, taking dictation, or completing insurance verifications, collecting co-pays and Prior Authorizations.
- Performed clerical duties, such as word processing, data entry, answering phones and filing in EMR system. Proficient in Word and Excel.
- Provides patients with knowledge of their medications, coverages and mail order options.
Medical Assistant
Sandhills Womancare
10.2011 - 01.2017
- Record patients' medical history, vital statistics, or information such as test results in medical records in EMR system.
- Prepare treatment rooms for patient examinations, keeping rooms neat and clean.
- Interview patients to obtain medical information and measure their vital signs, weight, and height
- Authorize drug refills and provide prescription information to pharmacies
- Clean and sterilize instruments and dispose of contaminated supplies.
- Prepare and administer medications and injections as directed by physician.
- Show patients to examination rooms and prepare them for the physician.
- Perform routine laboratory tests and injections.
- Perform general office duties, such as answering telephones, taking dictation, or completing insurance forms and collecting co-pay and scheduling appointments for patients.
- Assist Doctor in various procedures, Bill patients for lab injections and nurse visits, prior Authorizations and surgery scheduling.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed
Supervisor
Centra Comm, NC
10.2008 - 03.2012
- Answer high volume inbound calls, greeting callers and providing necessary information for multiple hospitals and local companies. Types 40 WPM and takes messages as necessary.
- Route emergency calls appropriately. Page individuals to inform them of telephone calls, using paging or interoffice communication equipment
- Perform clerical duties, such as typing, proofreading, accepting orders, scheduling appointments, and sorting mail. Excellent knowledge of Word, Excell and EHR systems.
- Manages 5 to 10 employees as shift leader to make sure calls and any emergency requests are handles properly.
Specialist 92S
United States Army Erie
07.2003 - 07.2007
- Completed combat training and job specialty training.
- My military training and skills has given me a strong work ethic and ability to work under pressure and succeed in any task at hand.
Education
Medical Coding and Billing -
Kaplan University
6301 Kaplan University Avenue 02.2015
Certified CNA -
Fayetteville Technical School
06.2013
High School Diploma -
East High Erie
Erie06.2003
Skills
- Sterile Procedures and Techniques
- Completing Insurance Forms & Prior Authorizations
- Account Management
- Advanced Anatomy Knowledge
- Assisting with Physical Exams & OB/GYN Procedures
- Customer Service & Patient advocate
- Medical Records Management & Medical coding
- Word, Excell and EHR system's
Timeline
MEDICAL ASSISTANT
DR CELIA MENDES GYNECOLOGY AND AESTHETICS
03.2017 - Current
Medical Assistant
Sandhills Womancare
10.2011 - 01.2017
Supervisor
Centra Comm, NC
10.2008 - 03.2012
Specialist 92S
United States Army Erie
07.2003 - 07.2007
Medical Coding and Billing -
Kaplan University
Certified CNA -
Fayetteville Technical School
High School Diploma -
East High Erie
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