Alicia Forsberg
New Brighton ,MN
Summary
Experienced collections and workout specialist with expertise in delinquency analysis, payment negotiation, and account reconciliation. Known for clear communication, accurate case documentation, and effective resolution of overdue accounts.
Overview
5
5
years of professional experience
Work History
Workout Specialist
Dedicated Financial Services
Shoreview, Minnesota
01.2026 - Current
- Negotiated tailored payment arrangements with customers and third-party representatives to facilitate account resolution.
- Worked with customers and third-party representatives to arrange payment plans.
- Reviewed account records and financial documents to identify optimal repayment options for customers.
- Answered customer questions with clear, professional communication.
- Prepared letters, agreements, and follow-up notices to ensure clarity and compliance for workout accounts.
- Entered servicing notes into company systems for accurate case tracking.
- Contacted customers about overdue accounts and payment options.
- Updated payment records in collections systems.
Collections Specialist
Pace Analytical
Roseville, Minnesota
08.2023 - 01.2026
- Contacted customers to request payment and discuss account status.
- Resolved billing disputes by coordinating with accounting and service teams.
- Processed credit card and check payments for open balances.
- Escalated delinquent accounts through Pace Analytical collections procedures.
- Updated account records with payment promises and collection notes.
- Maintained records of collection activities for each account, including contact attempts, payment arrangements and resolution status.
- Met demands of the busy collections group by performing high volume of daily calls.
Shift Supervisor
Leeann Chin
St Anthony , MN
10.2021 - 08.2023
- Monitored food quality, speed, and service standards during shifts.
- Resolved customer concerns with calm, professional communication.
- Enforced safety, sanitation, and cleanliness standards throughout restaurant areas.
- Trained new staff on opening, closing, and guest service procedures.
- Assigned front counter and kitchen tasks to team members.
- Completed opening and closing duties to facilitate business operations.
- Supported cash handling and register accuracy during busy periods.
Education
High School Diploma -
Irondale Hight School
New Brighton 06-2004
Skills
- Account resolution
- Payment negotiation
- Collections management
- Debt collection
- Payment processing
- Account reconciliation
- Delinquency management
- Account tracking
- Problem solving
- Attention to detail
- Clear communication
- Account negotiation
Timeline
Workout Specialist
Dedicated Financial Services
01.2026 - Current
Collections Specialist
Pace Analytical
08.2023 - 01.2026
Shift Supervisor
Leeann Chin
10.2021 - 08.2023
High School Diploma -
Irondale Hight School