Alicia Foster
Centerview,MO
Summary
Seasoned Store Manager with 35 years of experience in staff training and operational management, recognized for exceptional team leadership and commitment to excellence. Proven ability to enhance customer service quality through effective communication, while ensuring compliance with industry standards and regulations. Achievements include improving store performance metrics and fostering a high-performance culture within the team. Future goals include leveraging extensive experience to drive operational efficiencies in a dynamic retail environment.
Dynamic Retail Manager with a proven track record of hiring top-performing sales associates and driving operational excellence. Known for fostering a collaborative team environment that consistently surpasses sales goals. Strong leadership skills coupled with analytical problem-solving abilities lead to effective management and team success. Passionate about leveraging expertise to enhance store performance and employee engagement.
Project Manager versed in all aspects of project and personnel management. Results-oriented and high-energy professional with talent for leading by example and inspiring peak performance. Dedicated to fostering strong effective team relationships.
Overview
35
35
years of professional experience
Work History
Project Manager
Wood Shed Lumber and Supply
Warrensburg, MO
08.2024 - Current
- Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
- Analyzed data from various sources such as surveys, interviews, focus groups. to inform decision-making related to projects.
- Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
- Participated in cross-functional teams responsible for developing innovative solutions for complex problems.
- Advised other departments on best practices related to managing large-scale projects.
- Created and implemented processes to ensure successful completion of projects.
- Modified project plans when needed to better align with organizational objectives.
- Reviewed budget and subcontractor estimates in detail and analyzed for accuracy with scope of work relevancy in mind.
- Built and established strong partnerships with teams, vendors and contractors.
- Determined project staffing needs and led resource management.
- Created team objectives and roles with specific goals outlined for each individual.
Store Manager
Michaels Craft Store
04.2022 - 08.2024
- Performed statistical analyses to gather data for operational and forecast team needs.
- Reviewed and monitored scheduling, purchases, and other expenses to maintain the quarterly budget.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Protect store from loss or theft by setting and enforcing clear security policies.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory, while providing a platform for all to voice concerns.
- Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
- Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
- Coordinated resources across multiple departments and teams as needed for successful completion of projects.
- Implemented effective communication protocols between internal teams working on different aspects of a given project.
Assistant Store Manager
JC Penney OpCo
03.2017 - 05.2024
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Recruited and hired individuals demonstrating passion, dedication and added value to team.
- Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
- Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
- Assessed, optimized and elevated operations to target current and expected demands.
- Oversaw aspects of maintenance, inventory and daily activity management to provide optimized retail environment .
- Handled scheduling for two store shifts across 7-day work weeks to promote proper and adequate staffing.
- Fielded customer complaints, resolved disputes and answered questions to promote store engagement and effectiveness.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
Beauty Advisor
Ulta
Bridgeport, WV
03.2021 - 03.2022
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
- Listened to customer needs and desires to identify and recommend optimal products.
- Wrapped, boxed and weighed bakery department products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
Area Supervisor
Kohl's
08.2005 - 03.2017
- Oversaw daily operations in Softlines with 25-strong team.
- Set up, adjusted and maintained machines to operate at peak levels and meet challenging demands.
- Kept areas clean, neat and inspection-ready at all times to comply with product guidelines.
- Established area team schedule and planned production.
- Monitored employee work and determined benchmarks for performance indicators.
- Developed and implemented truck loading processes to simplify and maximize drivers' time.
- Processed credit card payments and counted back change and currency with 100% accuracy rate.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Hired, trained, supervised and motivated team of 110 retail professionals to provide knowledgeable and fast service to every guest.
- Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
Zone Manager
Lowe's Companies Inc.
03.1990 - 07.2005
- Built and maintained high performing teams by identifying top talent and focusing on growth and development while coaching and mentoring.
- Developed, maintained and promoted sales efforts within territory by effective regular and systematic contact with current customers and potential customers who met profile.
- Stayed current on industry trends and changes and participated in professional development opportunities to strengthen product and service knowledge.
- Projected more than $20,000 in sales during 9mons and achieved 85% of target.
- Increased repeat customer base by maintaining relationships with high-profile clients and effectively managing service issues.
- Oversaw management and implementation of new revenue strategies, sales initiatives and customer engagement tactics, increasing client base 10%.
- Elevated team performance via strategic planning and coaching in areas of prospecting, sales and value-added presentations.
- Supervised and trained 25 employees on successful selling techniques.
- Updated procedures for flooring to increase productivity and maximize installed sales.
Education
High School Diploma -
Philip Barbour High School
PhilippiSkills
- Leadership development
- Store growth planning
- Customer Service
- Customer relations
- Merchandising
- Strategic Planning
- Sales strategies
- Relationship building and management
- Store Management
- Staff training and development
- Project development
- Productivity Improvement
- Work flow planning
- Schedule Management
- Inventory Control
- Team Bonding
- Customer Relations
Timeline
Project Manager
Wood Shed Lumber and Supply
08.2024 - Current
Store Manager
Michaels Craft Store
04.2022 - 08.2024
Beauty Advisor
Ulta
03.2021 - 03.2022
Assistant Store Manager
JC Penney OpCo
03.2017 - 05.2024
Area Supervisor
Kohl's
08.2005 - 03.2017
Zone Manager
Lowe's Companies Inc.
03.1990 - 07.2005
High School Diploma -
Philip Barbour High School
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