Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Alicia Franson

Summary

Dynamic professional with background knowledge in aviation and airport operations. Well established in customer service and team leadership. Skilled in safety monitoring and critical thinking, I successfully improved processes to be more effective, achieving cost savings while enhancing employee training. Committed to fostering a collaborative environment, I empower teams to excel through effective communication and problem resolution.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Kennel Attendant

Liberty Acres Pet Lodge
08.2023 - Current
  • Enhanced customer satisfaction by providing attentive and compassionate service during pet drop-offs and pickups.
  • Promoted safety through proper handling techniques, minimizing risk of injury or distress for both staff and animals.

People Development Manager

Toppers Pizza
09.2021 - 03.2024
  • Evaluated employee skill sets, identifying knowledge gaps, and providing training solutions tailored to each individual.
  • Streamlined food order and inventory processes to achieve significant cost savings while maintaining quality standards.

Team Leader

Cafe Zupas
04.2018 - 08.2021
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.

Education

Bachelor of Science - Aviation Management

Minnesota State University, Mankato
Mankato, MN
05-2026

High School Diploma -

Eagan High School
Eagan, MN
06-2020

Skills

  • Safety monitoring
  • Customer service
  • Active listening
  • Critical thinking

Languages

English
Native or Bilingual
Spanish
Limited Working

Certification

  • Private Pilot Certification
  • Remote Pilot Certification
  • Instrument Rating
  • Commerical Airplane Single Engine Land (ASEL)
  • Commercial Airplane Multi-Engine Land (AMEL)

Timeline

Kennel Attendant

Liberty Acres Pet Lodge
08.2023 - Current

People Development Manager

Toppers Pizza
09.2021 - 03.2024

Team Leader

Cafe Zupas
04.2018 - 08.2021

Bachelor of Science - Aviation Management

Minnesota State University, Mankato

High School Diploma -

Eagan High School

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