Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alicia Franson

Eagan,MN

Summary

Aviation Management graduate at Minnesota State University, Mankato. Diverse background in aviation, including professional flight, airport operations, and customer service. Served as MNSU's Aviation Club President, coordinated volunteer and engagement of aviation students, and oversaw all club events during Presidency.

Overview

1
1
Certification
5
5
years of professional experience

Work History

Aer Lingus Passenger Service Supervisor

Innovative Handling Solutions
Minneapolis, MN
05.2026 - Current
  • Supervise daily passenger service operations, ensuring compliance with airline policies, TSA regulations, and company safety standards.
  • Coordinate with flight crews, security services, catering, wheelchair assistance, maintenance, and terminal operations as applicable to satisfy operational needs.
  • Monitor flight operations and document operational events, delays, or irregularities through detailed daily reports.

Passenger Service Agent

Innovative Handling Solutions
Minneapolis, MN
07.2025 - Current
  • Strengthened various international airline operations at Minneapolis-St. Paul International Airport, including Air Canada and Aer Lingus.
  • Directed passenger check-in and boarding in alignment with federal regulations and airline procedures.
  • Applied strong decision-making skills when responding to dynamic operational conditions.

People Development Manager

Toppers Pizza Inc.
Mankato, MN
09.2021 - 09.2024
  • Supported operations by hiring, training, and scheduling employees as needed on a 30-person staff basis.
  • Served as a point of contact for employees to communicate concerns and worked to resolve any issues.
  • Communicated expectations clearly amongst all team members to enhance communication and operational effectiveness.

Education

B.S. - Aviation Management

Minnesota State University
Mankato, MN
05-2026

Skills

  • Problem-Solving
  • Adaptability
  • Communication
  • Leadership

Certification

  • Commercial Multi-Engine Certificate
  • Part 107 UAS Certificate

Timeline

Aer Lingus Passenger Service Supervisor

Innovative Handling Solutions
05.2026 - Current

Passenger Service Agent

Innovative Handling Solutions
07.2025 - Current

People Development Manager

Toppers Pizza Inc.
09.2021 - 09.2024

B.S. - Aviation Management

Minnesota State University