Mohamed Nagem
Arlington,Tx
Summary
Professional service leader with extensive experience in streamlining passenger operations. Known for fostering team collaboration and achieving seamless service delivery. Reliable and adaptable, excelling in dynamic environments and maintaining high operational standards.
Overview
2
2
years of professional experience
Work History
Passenger Service Supervisor
Prospect
02.2025 - Current
- Supervised a team of customer service representatives, ensuring smooth operations and timely assistance.
- Maintain safety protocols and ensure compliance with airport regulations.
- Maintained open communication channels between management and staff members to address concerns proactively before they impact operations or customer experiences negatively.
- Evaluated employee performance regularly, providing constructive feedback and growth opportunities as needed for continued development within the team.
Wheelchair Assistant
Prospect
07.2023 - 01.2025
- Assisted unaccompanied minors and special needs passengers by transporting and claiming personal baggage and belongings.
- Ensured passenger safety by conducting thorough pre-flight checks of wheelchairs and other mobility equipment.
- Facilitated effective communication between airline staff and non-English speaking passengers, utilizing language skills when necessary.
- Provided exceptional customer service to diverse clientele, addressing individual needs and preferences.
Sales and Detailer Associate
Cars For Less
10.2022 - 12.2024
- Assisted Customer with choosing the right vehicles, providing product knowledge, and
finalizing sales. - Managed vehicle inventories and assisted with sales strategies to meet company goals.
- Delivered outstanding results under tight deadlines while maintaining a keen eye for detail throughout all stages of the vehicle cleaning process.
- Ensured high-quality results by thoroughly inspecting completed work for any areas that required additional attention.
- Enhanced customer satisfaction by meticulously detailing vehicles to meet and exceed expectations.
Education
Associate of Arts - Accounting
Tarrant County College
Fort Worth, TX06-2027
GED -
Sami Al Alamiy Sec. Boys School
Gaza-Strip Palestine08-2020
Skills
- Team management
- Feedback delivery
- Teamwork and collaboration
- Customer service
- Problem-solving
- Training and mentoring
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Timeline
Passenger Service Supervisor
Prospect
02.2025 - Current
Wheelchair Assistant
Prospect
07.2023 - 01.2025
Sales and Detailer Associate
Cars For Less
10.2022 - 12.2024
Associate of Arts - Accounting
Tarrant County College
GED -
Sami Al Alamiy Sec. Boys School
Similar Profiles
ALIYAH GRAYALIYAH GRAY
PSA at ProspectPSA at Prospect
Nadiya DeVeauxNadiya DeVeaux
Passenger Service Agent at ProspectPassenger Service Agent at Prospect
Yuliia HorbanYuliia Horban
Baggage Service Agent at ProspectBaggage Service Agent at Prospect