Alicia Frausto
Glendale,AZ
Overview
1
1
Certification
11
11
years of professional experience
Work History
Youth Program Officer III
The Arizona Department of Juvenile Corrections
Phoenix, Arizona
08.2025 - Current
- Conducted and monitored weekly phone calls to maintain communication and support for juveniles.
- Participated in MDT to collaborate on treatment strategies and advocate for optimal care for juveniles.
- Lead and facilitate weekly treatment groups within fidelity guidelines/documenting group times and attendance in Behavioral health ensuring youth received weekly treatment/groups
- Utilize LSI and TCI methods for effective interventions. Conduct conflict resolutions & extension hearings.
- Prepare & schedule JCRB readiness for release in which the youths' progress in treatment and programming is reviewed and the youth is considered for release from secure care.
- Monitor visitation and ensure positive contact with visitors.
- Document scheduled visitations and transportation arrangements
- Follow Temporary Stabilization Unit protocol by notifying guardians of admittance. Complete IRP paperwork within protocol time.
- Conducted furloughs from the secure care facility for specific reasons.
- Overlook CCP's to track juveniles progress through treatment. Input results of juveniles monthly staffing no later than 7 days.
- Oversee PBIS implementation to maintain behavioral standards. Insert rule violations into status log, print out PBIS sheets & input juvenile decisions based on earned mane catch tickets.
- Use correct grammar and professional demeanor while inputting factual notes into contacts.
- Dialectical Behavior Therapy certified.
- Aggression Replacement Therapy certified.
- 7 challenges certified
- Group Dynamics trainer for Academy cadets
- Housing unit Operations trainer for Academy Cadets
Honor Guard special ceremonies team member
The Arizona Department of Juvenile Corrections
Phoenix, Az
10.2022 - Current
- Dedicated to upholding the highest values and traditions of the Law Enforcement community while representing ADJC at the state and national level, to include functions such as funerals, parades, law enforcement events, military events, and special ceremonies.
Group Fitness Instructor/ Licensed Mixxedfit Instructor
Vasa
Phoenix, Arizona
09.2022 - Current
- Developed fitness programs combining explosive dance movements and body weight toning, fostering community engagement through group exercise.
- Led Vasa group fitness classes for members.
- Demonstrated safe form during strength and cardio exercise.
- Cued exercise modifications for different fitness levels.
- Achieved CPR certification to ensure participant safety and readiness for emergencies.
Human Resources Analyst- YCO 1 Recruiter
The Arizona Department of Juvenile Corrections
Phoenix, Arizona
11.2023 - 08.2025
- Guide candidates through the YCO 1 presentation/ examination process/ Interviews
- Review candidate resumes daily.
- Processed and verified documents, ensuring accuracy and compliance with hiring standards.
- Conducted internal and external file reviews to maintain accuracy and compliance with regulations.
- Updated daily reports to track candidates' progress, facilitating efficient hiring decisions.
- Contact/schedule candidates on tracking databases.
- Attended job fairs to recruit potential candidates.
- Registered candidates and conducted fingerprinting sessions at designated locations.
- Prepare/ send job offer letters, new hire paperwork and academy information to candidates.
- Register candidates for drug screens through the quest online portal.
- Register candidates for Pre placement physicals through concentra online portal.
- Conduct professional reference checks.
- Guided candidates in generating Employer Identification Numbers (EINs) using the HRIS/AZ360 system.
- Submitted service tickets to request interagency transfers for state employees.
Youth Program Officer III
The Arizona Department of Juvenile Corrections
Phoenix, Arizona
09.2021 - 11.2023
- Led and facilitated weekly treatment groups, documenting group times and attendance to ensure compliance with fidelity guidelines and providing consistent therapeutic support.
- Achieved certification in Dialectical Behavior Therapy to provide effective therapeutic support.
- Earned certification in Aggression Replacement Therapy to facilitate anger management interventions.
- Applied LSI and TCI techniques to manage crisis situations effectively. Conduct conflict resolutions & extension hearings.
- Monitor visitation and ensure positive contact with visitors.
- Conducted and monitored weekly phone calls to ensure effective communication and support for youth.
- Follow Temporary Stabilization Unit protocol by notifying guardians of admittance. Complete IRP paperwork within protocol time.
- Conduct / schedule furloughs (temporary departure from secure care facility for specific reasons).
- Monitored CCPs to track juveniles' progress through treatment. Entered results of juveniles' monthly staffing within 7 days.
- Be a part of MDT (multi disciplinary team) and ensure the best treatment for juveniles.
- Prepare & schedule JCRB readiness for release in which the youths' progress in treatment and programming is reviewed and the youth is considered for release from secure care.
- Oversaw PBIS implementation to promote positive behavior among youth, documenting rule violations and inputting juvenile decisions based on earned money catch tickets.
- Use correct grammar and professional demeanor while inputting factual notes into contacts.
- Trained Academy cadets in group dynamics to enhance teamwork and communication skills.
- Trained Academy cadets in housing unit operations for effective facility management.
Youth Correction Officer 1
The Arizona Department of Juvenile Corrections
Phoenix, Arizona
07.2019 - 01.2021
- Trained new officers in field operations and procedures
- Conducts safety inspections of unit to identify hazards or security violations
- Searches for weapons and contraband
- Uses portable two-way radio to communicate with officers and staff
- Inspects clothing and possessions of visitors
- Answers inquiries from parents/guardians, other agencies and departmental staff
- Maintains accurate records, logbooks, evaluations, and other documentation for compliance and accountability
- Supports teachers in maintaining classroom discipline and facilitating a productive learning environment
- Maintains daily/weekly classroom attendance records
- Attends meetings and training
- Completed additional tasks assigned by supervisors
- Led class activities for the 2019 graduating class
Senior Medicare Customer Service Rep
UnitedHealth Group Optum
Phoenix, Arizona
09.2017 - 07.2018
- Ensured quality customer service for internal and external customers by identifying needs, solving problems, and partnering with billing and eligibility teams
- Monitor delegated customer service issues to ensure timely and accurate resolution
- Use appropriate communication techniques when responding to customers, particularly in stressful situations
- Educated new customers on billing/invoicing setup and payment procedures to facilitate smooth onboarding
- Placed outgoing calls to follow up on customer service requests, ensuring timely resolution and customer satisfaction.
Store Manager
Rainbow Apparel
Glendale, Arizona
02.2016 - 09.2017
- Formulated pricing policies by reviewing merchandising activities, determining necessary sales promotions, authorizing clearance sales, and studying market trends to maximize revenue.
- Adjusted marketing strategies by analyzing operating and financial statements along with departmental sales records to enhance store performance.
- Markets merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios
- Coordinated and enforced program, operational, and personnel policies and procedures to ensure smooth store operations and compliance.
- Protects employees and customers by providing a safe and clean store environment
- Maintains the stability and reputation of the store by complying with legal requirements
- Implemented security systems to protect merchandise from theft.
- Contributed to team effort by accomplishing related results.
- Completed nightly deposits to maintain accurate financial records.
Sales Associate
Rainbow Apparel
Glendale, Arizona
04.2015 - 02.2016
- Greeted customers upon entry, assisted in selecting apparel and accessories, and promoted sales through exceptional customer service
- Ringing up purchases and processing payments
- Maintained store organization and cleanliness by straightening merchandise, monitoring fitting rooms, and ensuring a tidy shopping environment
- Stocking merchandise and locating items for shoppers
- Demonstrated ability to manage multiple tasks efficiently in a fast-paced environment.
Education
Diploma -
Apollo High school
Glendale, Arizona01-2014
Skills
- Case management
- Behavior intervention
- Risk assessment
- Incident reporting
- Therapeutic group leadership
- Youth program oversight
- Youth supervision
- Correctional compliance
- Program effectiveness assessment
- Interagency collaboration
- Multidisciplinary teamwork
- Documentation skills
- Case documentation accuracy
- Problem-solving
- Collaborative teamwork
- Communication
Certification
Class of 2019 01 Leader, ART certified, DBT certified, 7 challenges certified,CPR certified
LANGUAGES
English
Timeline
Youth Program Officer III
The Arizona Department of Juvenile Corrections
08.2025 - Current
Human Resources Analyst- YCO 1 Recruiter
The Arizona Department of Juvenile Corrections
11.2023 - 08.2025
Honor Guard special ceremonies team member
The Arizona Department of Juvenile Corrections
10.2022 - Current
Group Fitness Instructor/ Licensed Mixxedfit Instructor
Vasa
09.2022 - Current
Youth Program Officer III
The Arizona Department of Juvenile Corrections
09.2021 - 11.2023
Youth Correction Officer 1
The Arizona Department of Juvenile Corrections
07.2019 - 01.2021
Senior Medicare Customer Service Rep
UnitedHealth Group Optum
09.2017 - 07.2018
Store Manager
Rainbow Apparel
02.2016 - 09.2017
Sales Associate
Rainbow Apparel
04.2015 - 02.2016
Diploma -
Apollo High school