Overview
Work History
Certification
Timeline
AssistantManager
Alicia French

Alicia French

Rathdrum,ID

Overview

10
10
years of professional experience

Work History

Small Business Owner

Divine Design with Alicia French
Rathdrum, US
06.2019 - Current
  • Conducting 1.5 hour complimentary consults
  • Conducting weekly, 3 hour belief switch (rewiring the subconscious) intensives
  • Conducting emotional release (Body Code) introduction and clearing
  • Creating client emotional release email protocols
  • Conducting client program graduate sessions
  • Planning and strategizing for success
  • Keeping track of finances and accounting
  • Managing marketing and sales
  • Ensuring outstanding customer service
  • Scheduling with accuracy
  • Continuing education in field of expertise

Team Lead/Assistant Manager

Holey Grail Donuts
Kapaa, US
12.2024 - 03.2025
  • Collaborating with the Shop Lead for successful training of new and existing team members
  • Coaching teammates to be their best, giving positive and constructive feedback
  • Upholding shop standards and ensure team members are utilizing checklists and resources appropriately
  • Fostering a positive work environment
  • Role modeling operational excellence to my team, concisely exemplifying company values and culture to positively reinforce exceptional product and guest experience
  • Driving strong and ever-improving performance to meet or exceed financial KPIs and shop goals
  • Ensuring daily prep and tasks lists are made and completed in a timely manner
  • Ensure high standards of product served
  • Taking the lead on solving immediate issues and doing damage control
  • Positively engaging with influencers and media
  • Collaborating with shop lead and team to strategize the implementation of product launches, team development, shop goals areas of opportunity and financial performance
  • Collaborating with company marketing and support teams to creatively engage influencers, my community, drive new customer growth and deepen relations with returning guests
  • Anticipating the needs of others, displaying empathy and gratitude to both guests and my team members
  • Delegating and leading effectively, with flexibility and creatively solving problems while efficiency

Shift Lead

Holey Grail Donuts
Kapaa, US
08.2024 - 11.2024
  • Efficiently supporting and directing opening and closing procedures while overseeing the smooth transition between shifts, ensuring that all necessary tasks were completed accurately
  • Providing training, and offering ongoing support, effectively managing team members, facilitating a cohesive and productive work environment
  • Handling customer issues with professionalism and care for maintaining customer satisfaction, resolving issues promptly and effectively
  • Monitoring stock levels to ensure the proper utilization of equipment, along with inventory and resources for the support of shift operations
  • Efficiently upholding safety standards and adhering to company policies and industry regulations for a safe and secure work environment, along with customer satisfaction
  • Exhibiting confidence in handling on-the-spot decisions, prioritizing tasks, and adapting to changing circumstances
  • Demonstrating the ability to delegate tasks effectively, and create a collaborative and productive work environment for the achievement of company objectives and culture

Vibe Conductor

Holey Grail Donuts
Kapaa, US
09.2023 - 08.2024
  • Professional and friendly communication with customers
  • Consistently prioritized customer satisfaction by actively listening to their needs, resolving issues promptly, and providing clear, concise information
  • Proficient knowledge and communication of products and services offered to customers
  • Accurately mix dough for donuts in a timely manner
  • Assist co-workers with dipping donuts and mixing and serving drinks with accuracy
  • Proficient and timely opening of the food truck
  • Detailed and accurate closing of the food truck which includes, but is not limited to: restocking of inventory and food items needed for openers, cleaning truck and dishes, closing cash drawer, removing trash and recycle, resetting clean dishes for openers and more
  • Trained and assisted in the training of new employees for accuracy in all the above aspects, along with the education of the company culture, products and services

Account Manager

ESI Promos (Embroidered Sportswear)
Spokane, US
08.2022 - 07.2023
  • Email marketing with engaging and professional content
  • Customer and prospective customer communication and sales through phone, email and in person meetings with professionalism along with personal connection
  • Creating accurate sales documents (sales orders, purchase orders, and invoices)
  • Enrolling customers in payment structures and receipt of payment
  • Guiding customers through the ordering process with simplicity and ease
  • Conducting informative and enrolling apparel presentations for customers

Bookkeeping Assistant

Integrity Bookkeeping
Post Falls, US
08.2015 - 08.2022
  • Corrected discrepancies in financial records for balanced books.
  • Managed invoices, payments and deposits, maintaining accurate expenditure records.
  • Generated financial reports and summaries for management review.
  • Processed employee and contractor expense reimbursements quickly.
  • Implemented orderly, organized filing systems for easy record retrieval.
  • Reconciled bank statements and credit card accounts for accuracy and completeness.
  • Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
  • Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
  • Streamlined daily reporting information entry for efficient record keeping purposes.
  • Gathered, evaluated and summarized account data in detailed financial reports.
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.
  • Input financial data and produced reports using Quickbooks Online, Desktop and Enterprise.
  • Entered figures using 10-key calculator to compute data quickly.
  • Developed monthly, quarterly and annual profit and loss statements and balance sheets.
  • Generated invoices upon receipt of billing information and tracked collection progress.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
  • Maintained excellent financial standings by working closely with bookkeeper to process business transactions.
  • Preparing and processing payroll for client employees with accuracy.

Wellness Coordinator and Nutrition Coach

Integrity Wellness
Post Falls, US
05.2015 - 02.2020
  • Ordered supplements with accuracy
  • Answered client calls effectively
  • Effectively answered client inquiries and concerns by phone, text and email
  • Efficiently scheduled clients for appointments
  • Efficiently invoiced clients and entered data via Quickbooks
  • Conducted client Complimentary Consult: forms evaluation and 20 minute consultation
  • Conducted Client Intake appointments: metabolic assessments, client history evaluation, neurological assessment, nutritional assessment
  • Conducted client Report of Findings appointments: evaluation of blood tests, intake appointment/forms and client notes; client enrollment
  • Client nutrition, diet and lifestyle coaching and enrollment
  • Completed individualized supplement schedules and supplement ordering from various sources
  • Completed personal/household care products evaluation and education for clients
  • Completed accurate Allergy Elimination (NEAT) protocols
  • Conducted emotional recovery modalities with clients
  • Completed accurate client email protocols
  • Conducted 15 minute to 3 hour client consult appointments with excellent reports of clients' satisfactory results
  • Conducted Neuro-Integrated Neogenesis appointments with excellent reports of client satisfaction and results
  • Trained newly hired practitioners in companies modalities with clarity and accuracy
  • Completed accurate and clear training materials for both practitioners and clients
  • Marketing through social media: Facebook groups and page, recording content utilizing Zoom
  • Marketing and business relationship building: Business Network International weekly meetings and 1-on-1 networking
  • Customer enrollment and sale of small and large health and wellness packages

Office Assistant

Inland Empire Insurance Agency
Spokane, US
04.2017 - 08.2017
  • Filing/organization
  • CRM entries
  • Conducting client calls: inbound and outbound
  • Data entry
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Utilized office management software to record and track customer information.
  • Processed incoming and outgoing mail and packages according to established procedures.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Edited documents to keep company materials free of grammar errors.
  • Informed and supported business leaders through consistent communication and administrative support duties.
  • Input data into spreadsheets and databases.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Certification

  • Transformational Nutrition Coach Certification - 2015-2016
  • Neuro Integrated Neo-genesis Training - 2017-2022

Timeline

Team Lead/Assistant Manager

Holey Grail Donuts
12.2024 - 03.2025

Shift Lead

Holey Grail Donuts
08.2024 - 11.2024

Vibe Conductor

Holey Grail Donuts
09.2023 - 08.2024

Account Manager

ESI Promos (Embroidered Sportswear)
08.2022 - 07.2023

Small Business Owner

Divine Design with Alicia French
06.2019 - Current

Office Assistant

Inland Empire Insurance Agency
04.2017 - 08.2017

Bookkeeping Assistant

Integrity Bookkeeping
08.2015 - 08.2022

Wellness Coordinator and Nutrition Coach

Integrity Wellness
05.2015 - 02.2020

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Alicia French