Alicia Garcia
San Diego,CA
Summary
Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues.
Self-motivated Computer Technician with background in email account and connectivity set up for large organizations. Determined employee with over 3 years of system upgrade and network component installation experience. Highly knowledgeable in demonstrating software features to employees.
Skilled network technician with broad base of experience in technical support and operations. Resolves problems quickly, delivering high levels of customer satisfaction.
Overview
4
4
years of professional experience
Work History
IT Technician
United States Navy, USN
San Diego, CA
09.2018 - 09.2022
- Performed maintenance tasks on PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Analyzed equipment issues to identify troubleshooting methods needed for quick remediation.
- Configured systems according to prescribed software and hardware frameworks.
Education
High School -
Eisenhower High School
Yakima, WA06.2018
College Credit - Physical Therapy Technician
Yakima Valley Technical Skills Center
Yakima, WA06.2018
Skills
- Help Desk Support
- Collaborative Team Player
- Helpdesk Operations
- Active Listening
- Time Management
- Issue and Resolution Tracking
- Account Administration
Timeline
IT Technician
United States Navy, USN
09.2018 - 09.2022
High School -
Eisenhower High School
College Credit - Physical Therapy Technician
Yakima Valley Technical Skills Center