ALICIA GARCIA
Oxnard,CA
Summary
To determine how I can grow with the company by demonstrating my skills. I am extremely organized and hard working. I am ready for a new journey in my life to create new bonds and experiences, to secure a responsible career opportunity, to fully utilize my training and skills while making a significant contribution to the success of the company.
Overview
11
11
years of professional experience
Work History
Bank teller
Ventura county credit union
01.2018 - Current
- Provide timely and courteous service to all branch members, and assists them with financial transactions, such as deposits, withdrawals, transfers, sale or processing of negotiable instruments, loan payments, check cashing, pinning ATM and Debit cards, etc
- Process branch member transactions efficiently, accurately, and in timely manner including servicing accounts, closing accounts, or completing related documents
- Respond to member inquiries in person, by telephone, or by mail
- Resolves routine issues and directs complex issues to the appropriate staff member
- Adhere to all teller and check cashing procedures and deposit limits as outlined in the Authority Limits for this position participate in all assigned employee development programs in support of the credit unions commitment to excellence in sales and service, continuous improvement, quality, and teamwork
- Maintain cash drawer in accordance with assigned cash limits and policies and procedures
- Maintain general knowledge for all credit union products and services
- I do balance my cash drawer daily and work in a timely manner
- Support the achievement of branch sales goals by identifying opportunities for the cross selling of credit union products and services
- Maintain familiarity and complies with all applicable branch policies and procedures such as accepting negotiable items, scanning checks, buying and selling cash from and to CDMs/TCRs or other Branch Reps/Vault Teller, opening/closing procedures
- Maintain familiarity and complies with all regulations specific to branches (Bank Secrecy Act, Reg CC, Reg E, Patriot Act)
- Evaluate checks to verify endorsement, dates, identification of person receiving payments, bank names, and overall legality of the documents
- Maintain a work area that insures the safety of all negotiables and confidential records.
Office Technician l
Hernandez Construction
01.2016 - 01.2018
- Executive clerical and general office duties such as setting up filing system electronically and hard copy, data entry, tying, scanning and copying, ordering office supplies, and other administrative tasks for special projects as requested
- Prepare forms such as change order, purchase orders, subcontractors, and various construction service teams and solicit quotes from them for new jobs
- Answer incoming phone calls and respond to emails in a professional way via telephone /outlook
- Provide administrative support to the office manager, general contractor, project manager, general contractor, and other construction management staff
- Proficient in Microsoft Office, primarily Excel, Word, and Outlook
- Schedule office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime
- Keep track of time cards on a detailed excel spreadsheet, run payroll, and review expense reports using Microsoft office programs
- Type and mail out various invoices and correspondents via Outlook
- Open/sort mail and distribute to the roper location
- Produce high- quality communications for internal and external use.
Bra Specialist
Victoria's Secret
01.2013 - 01.2015
- Provide customers with the perfect bra fit by asking effective questions, taking a measurement, or conducting a fitting
- Creates an enthusiasm for Best at Bras strategies by inspiring, supporting and mentoring others' bra behaviors
- Proactively engages with customers, reads cues and responds effectively.
- Uses confident selling statements and is effective at overcoming customer objections.
- Setting personal goals and tracking individual and team performance to the goals.
- Demonstrates expert-level product and fit knowledge to diagnose fit issues and build bra wardrobes on the sales floor and/or fitting room.
- Delivers a friendly and efficient cash wrap experience, processing customer transactions accurately and efficiently at the Point of Sale (POS) or Mobile Register, as needed
- Driving top line store sales results and growing the business through action and productivity
- Preparing for each shift by maintaining awareness of all sales, promotions and applicable ringing procedures.
Education
Skills
- Over 5 years of clerical and customer service experience
- Analytical and critical thinking
- Telephone and computer etiquette
- Cash handling and balancing
- Detail-oriented and punctual
- Quick learner and able to adapt to any environment
- Competent verbal communication and interpersonal skills
- Always complete task given and punctual
- Responds great to constructive feedback
- Data entry and documentation
- Proficient in Microsoft 365
Languages
Spanish
Professional
Timeline
Bank teller
Ventura county credit union
01.2018 - Current
Office Technician l
Hernandez Construction
01.2016 - 01.2018
Bra Specialist
Victoria's Secret
01.2013 - 01.2015